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California State University, Long BeachCalifornia State University, Long Beach


Employee Rideshare Guaranteed Ride Home

Guideline Contents

  • Responsible University Officer:
    Director of Parking, Transportation, and Support Services
  • Guideline Contact:
    Director of Parking, Transportation, and Support Services


One of the most common concerns shared by employees who commute using sustainable transportation - is becoming stranded, without a way to get home should an emergency arise. In accordance with the South Coast Air Quality Management District and LA County Metro, the Guaranteed Ride Home (GRH) Program helps to alleviate this concern by providing a safety net which allows employees to rideshare to work free of worry should they experience an illness, unexpected overtime, or other emergency. GRH ensures that ridesharing employees will be provided, up to two times per year, with a taxi ride to a valid destination in the event of a qualifying emergency.


The following situations qualify as a valid GRH emergency:

  • Personal illness/emergency
  • Unexpected illness/emergency of an immediate family member
  • Carpool/vanpool driver has an emergency or unexpected overtime
  • Employee is required to work unscheduled overtime

The following situations do not qualify as a valid GRH emergency:

  • Personal errands
  • Non-emergency appointments/meetings/doctor visits
  • Voluntary overtime
  • Public transit disruptions or delays for any reason
  • Employment termination/lay-offs
  • A ride to work
  • Business travel
  • Inclement weather
  • Any trip where alternate transportation could be arranged in advance
  • On-the-job injury
  • Mechanical breakdown of carpool or vanpool
  • In place of a loaner/replacement vanpool vehicle
  • If vehicle is towed, impounded, or cannot be accessed because of police activity
  • Being sent home from work early for any reason other than is specified in the rules as a valid GRH emergency

Valid GRH destinations are:

  • Home
  • Personal vehicle (if you are parked at a Park & Ride location or transit station)
  • Medical facility (not related to on the job injury)
  • Daycare or school
  • Interim stops will also be accepted if they are needed to reach the final emergency destination

Please note that policies and procedures are reviewed on a regular basis and are subject to change based on review findings. Please email or call (562) 985-RIDE(7433) for additional questions or concerns.


  1. An employee who is registered with the CSULB Rideshare Sustainable Transportation Program and who has a qualifying emergency (see above) should:
    1. Call the Parking Office at ext. 5-7433 to confirm that the GRH request is appropriate
    2. Take the emergency GRH and save the receipt
    3. Fill out the GRH Reimbursement Claim form available at the Parking Office
    4. Attach receipt to the signed form and submit to the Parking Office
  2. The Sustainable Transportation Coordinator will:
    1. Submit the GRH Reimbursement Claim Form and receipt to the GRH office within 30 days of the emergency ride.
  3. If GRH is approved, GRH office will send a reimbursement check to whoever paid for the expense as noted on the GRH Reimbursement Claim Form within 10 business days.
  4. If GRH is not approved, GRH office will send email notice to CSULB Sustainable Transportation with explanation.



Subject Contact Phone Email
Primary Guideline Contact Amy Gerety (562) 985-1473
Subject Matter Expert Kayla Sandoval (562) 985-7433


Appendices (if any):

  • N/A

Other Related Information:


  • N/A


Issue Date: July 10, 2013

Last Review Date: August 18, 2016

Amended Date: August 18, 2016

Amended Description: Updated language to match Metro Guaranteed Ride Home program documents