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California State University, Long BeachCalifornia State University, Long Beach


Employee Rideshare Guaranteed Ride Home

Guideline Contents

  • Responsible University Officer:
    Associate Vice President, Financial Management
  • Guideline Contact:
    Transportation Services Manager


One of the most common concerns shared by employees who rideshare to work is becoming stranded, without a way to get home should an emergency arise. In accordance with the South Coast Air Quality Management District and LA County Metro, the Guaranteed Ride Home (GRH) Program helps to alleviate this concern by providing a safety net which allows employees to rideshare to work free of worry should they experience an illness, unexpected overtime, or other emergency. GRH ensures that ridesharing employees will be provided, up to two times per year, with a taxi ride to a valid destination in the event of a qualifying emergency.


The Following Situations Qualify as a Valid GRH Emergency:

  • Personal illness/emergency
  • Unexpected illness/emergency of an immediate family member
  • Carpool/vanpool driver has an emergency or unexpected overtime
  • Supervisor requires employee to work unscheduled overtime

The Following Situations Do Not Qualify as a Valid GRH Emergency:

  • Personal errands
  • Non-emergency appointments/meetings/doctor visits
  • Voluntary overtime
  • Public transit disruptions or delays for any reason
  • Employment termination/lay-offs
  • A ride to work
  • Business travel
  • Inclement weather
  • Any trip where alternate transportation could be arranged in advance
  • On-the-job injury
  • Breakdown of vanpool that would normally be covered by leasing company

Valid GRH Destinations Are:

  • Home
  • Personal vehicle (if you are parked at a Park & Ride location)
  • Medical facility
  • Daycare or school
  • Interim stops if they are part of the emergency

Please contact The Sustainable Transportation Program Coordinator at (562) 985-RIDE or if you have any questions.


  1. An employee who is registered with the CSULB Rideshare Sustainable Transportation Program as commuting to campus by carpool or vanpool and who has a qualifying emergency (see above) should:
    1. Call the Parking Office at ext. 5-4146 to request a GRH
    2. Come to the Parking Office to obtain the Taxi Voucher
  2. The Parking Office employee:
    1. Calls the taxi company at (562) 435-6111 and gives the taxi company the account number located in the top right hand corner of the voucher
    2. Enters the “Date” and signs the voucher under ‘Authorized Signature”
    3. Enters the “Passenger Name” and “Company” (CSULB Parking) on the bottom left section of the voucher
    4. Enters out the “Pick Up” and “Drop Off” address information on the voucher
    5. Enters the letter “X” in the “Tip” section.  (Tipping is the responsibility of the passenger and is at their discretion)
    6. Hands the voucher to the employee who needs the GRH
  3. After the GRH, the taxi company will send the invoice with a copy of the voucher to the CSULB Parking Office.  This should go to the Sustainable Transportation Program Coordinator.
    1. The Sustainable Transportation Program Coordinator will:
      1. Submit a copy of the invoice to Parking Office Administrative Service Coordinator for payment to the taxi company
      2. Submit the GRH Reimbursement Claim Form, invoice, and voucher to the GRH office within 30 days of the emergency ride
  4. If GRH is approved, GRH office will send a reimbursement check to CSULB Parking within 10 business days.
  5. If GRH is not approved, GRH office will send email notice to CSULB Parking with explanation.



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Appendices (if any):

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Related Chancellor’s Office Policies:

Other Related Information:


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Issue Date: July 10, 2013

Last Review Date: N/A

Amended Date: Feb 25, 2015

Amended Description: N/A