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California State University, Long BeachCalifornia State University, Long Beach

Staff Handbook — 2013

Services, Resources and Activities

Admission, Records, Registration, and Financial Aid

The Office of Enrollment Services handles all aspects of student admissions to the university, serving both undergraduates and graduates. The office evaluates transfer units and processes all registration and program changes, and administers financial aid programs. Personnel in Enrollment Services are most willing to provide assistance to staff with any of the areas related to applying and enrolling in courses.

The office is located in Brotman Hall (BH), Room 123, and can be reached at extension 5-5471.

Alumni Relations

Located on the first level of the Student Union, Suite 111, Alumni Relations serves as a liaison between the university and its graduates. The office coordinates and presents various programs to the campus and its 270,000 graduates. These programs include Homecoming, Concerts in the Grove, specialized chapter events, and student alumni opportunities. For more information please call extension 5-5252, or visit the Alumni Relations website.

University Art Museum

The University Art Museum (UAM), located in the Steven & Nini Horn Center, provides the campus and surrounding community with quality exhibitions in the visual arts year-round; publishes scholarly manuscripts and exhibition catalogues; and presents guest lectures and educational outreach programs designed to reach a broad general public.

The Museum's exhibitions and collections, including the Monumental Sculpture Collection, have brought the university recognition from both the professional art community and an international public. The Museum has an active membership program offering special events, museum tours, plus national and international travel opportunities.

Museum facilities are available to the campus community for special events, receptions, and meetings. A small fee may be charged to cover Museum security expenses for events after business hours.

For information call the University Art Museum at extension 5-5761 or visit the University Art Museum website.

Audio Visual Services

Audio Visual Services’ primary mission is to support the instructional program. Audio Visual equipment may be loaned to Staff in support of a function. It is advisable to make reservations for the equipment by calling extension 5-2392. Equipment loans for university functions are limited to 24 hours during the Academic Year. Equipment may be rented for summer camps and other revenue-producing programs.


The 49er Shops University Bookstore offers textbooks for rent or purchase, digital course books, trade and reference books, school supplies, and CSULB clothing and gifts. The Computer Store, located on the upper level of the Bookstore, sells computer hardware and software at educationally discounted prices to all CSULB Faculty, Staff and Students (with valid ID). The Computer Store also sells Apple products including iPads and iPods, other electronics including headphones, and many related electronics and accessories. Customer services available in the Bookstore include an ATM, gift cards, and postage stamps. The ID Card Services office is located inside the Bookstore on the first floor to the right of the textbook aisles.

The Campus Copy Center, located outside the Bookstore at the southwest corner of the building (facing the Psych building and Lot 5), offers full service copying including color copies, course material duplication, transparencies, and fax and shipping services. Self-service copiers are also in additional locations on campus, including the main floor and lower level of the Library.

There are six Convenience Store locations throughout campus that offer a wide variety of snack items, drinks, health and beauty products, school supplies, and test forms:

  • Bookstore Convenience Store (south east corner of the Bookstore)
  • USU Convenience Store (West Wing of the USU)
  • The Beach Hut (between the Library and the AS building)
  • Outpost Convenience Store (adjacent to Outpost Grill)
  • Brotman Hall cart (by the fountain at Brotman Hall)
  • WallStrEAT Café (between the CBA building and the Horn Center)

The University Art Store is located in Fine Arts 3 near the Art Department office. This is a full service Art supply store meeting the needs of CSULB Department of the Arts. An off-campus store, the Beach on 2nd Street, also carries CSULB insignia merchandise and gift items. It is located at 5308A East 2nd Street in Long Beach and is open evening and weekends.

As a faculty/staff member of CSULB you are entitled to a 10% discount on many items in the University Bookstore with your University ID. You can pick up your ID at the ID office on the main floor of the Bookstore, and you may want to inquire about our Beach Club account. This is a debit system in which you can deposit funds into an account and use your Faculty/Staff ID to make purchases in all areas of the University Bookstore, Art Store, Beach on 2nd Street store, and 49er Shops dining facilities. Only a $10 opening balance is required.

For more information on all stores and dining services, see Shop the Beach

Career Development Center

CSULB provides one of the most sophisticated university career planning, cooperative education, and career placement services available. Popular services include individualized career counseling, vocational testing, computer-assisted career guidance, and part-time and full-time job vacancy notices available 24 hours a day through the Internet or a telephone job line.

The U.S. Passport Application Acceptance Office is located inside the Career Development Center. For information, visit Passport.

University staff may use selected services free of charge by presenting their staff identification cards. Employees interested in using any services should contact the Center for a personal assessment. The Career Development Center is located in Brotman Hall (BH), Room 250, or call extension 5-4151.

Child and Family Center

The Child and Family Center, located in the Department of Family and Consumer Science, is an educational program, which provides training of early childhood professionals in Child Development and Family Studies. The center also provides quality childcare services for CSULB employees and their families.

The Toddler and Preschool classrooms are nationally accredited educational programs for children between the ages of 18 months-5 years. The center is designed to model Developmentally Appropriate Practices from the National Association for the Education of Young Children (, to enhance the developmental skills that are age and full time equivalent children between the ages of 18 months-3 will be enrolled in the Toddler classroom. Twenty-four full-time equivalent children will be enrolled in the Preschool between the ages of 3-5. Children must be toilet trained in the preschool classroom. The center operates Monday through Thursday 7:30 am-5:30 pm, and Fridays 7:30am-5:00pm. A two, three, or five day schedule is offered. All of the University holidays are observed, including a recess in December/January.

For more information regarding the center and programs offered, please contact Jodi Morinaka, M.A. (CFC Director and FCSE Faculty) or Arlene Nelson, M.A. (Assistant Director and FCSE Faculty) at extension 5-8500.

Computer Access

The university provides an extensive array of computing resources for learning, teaching, and conducting university business. These resources may be accessed from one’s university-provided computer or laptop as well as campus computer labs. Selected resources may also be available from your personal computing devices.

An individual’s access to CSULB network resources, including the internet, requires an employee network account. The university provides an employee network account upon the request of department and college Administrative Service Managers. A standard employee account provides access to the internet and electronic resources such as department shared files and network printers. Email accounts are automatically provisioned and available within 24 hours after Payroll Services receives official hire documents and enters hiring data into the campus HR system.

Dining Services

49er Shops Dining Services are proud to serve the campus community with a large selection of healthy, sustainable, and culturally diverse options. The iconic Nugget Grill & Pub is located next to the University Bookstore, adjacent to the University Dining Plaza. Inside the UDP are several establishments, including the Beach Walk Café, Pete’s Fresco Grille, and one of our Starbucks units. Our first Starbucks was the first of its kind, changing the face of college culture by transforming the typically quiet library setting into a social hub.

Residential Dining operates three dining halls, Beachside, Hillside, and Parkside, for our on-campus residents, and is open to faculty and staff as well.

Faculty, staff, alumni, students, and guests are welcome to enjoy the Taste of the Chartroom—CSULB’s only upscale, buffet-style lunch Monday through Friday. Our resident chefs create a new menu everyday available only at this location. Enjoy your lunch while viewing original artwork by CSULB students with a gorgeous view of the campus. All meals include meat and vegetarian entrees, seasonal soups and vegetables, salad and dessert bars.

If you’re planning a breakfast meeting, work luncheon, reception, or formal dinner, Beach Catering is available with an array of menus and decorations to hold your event inside any of the private rooms available at the Chartroom or your department’s office/conference room. To book your event, email, or call the Catering office at (562) 985-4971 or Chartroom main line at (562) 985-4090.

Earl Burns Miller Japanese Garden

The university and community have been enriched by the Earl Burns Miller Japanese Garden which provides a setting of beauty, simplicity, harmony, and peace. The Garden is an open strolling garden featuring a Zen or Dry Rock Garden, Tea House, koi pond with waterfalls, and other Japanese features. Although no food or drink is permitted in the garden, many employees visit the garden during their lunch break to enjoy the peace and tranquility.

Located on Earl Warren Drive across from parking Lot 16, the Garden is open Tuesday through Friday, 8:00 a.m. to 3:30 p.m., and Sunday, noon to 4:00 p.m. Saturdays are closed to the public for weddings and private events. For more information please visit the Earl Burns Miller Japanese Garden website. For more information please visit the Earl Burns Miller Japanese Garden website.

Wedding ceremonies and/or photo sessions may be reserved anytime on a rental basis. Guided tours for groups may be reserved free of charge. Call the Garden for rental fee and reservation information at extension 5-8885.

Faculty and Staff Assistance Program

The Faculty and Staff Assistance Program (FSAP) is a free, confidential resource to help resolve personal, family, or work-related problems. Services directly provided by FSAP are available by appointment and are no cost.

Confidentiality is carefully maintained. To make an appointment, call 5-7434.

Learning Assistance Center

University staff seeking to improve their general academic skills for personal enhancement or professional development will find several types of learning services available at the Learning Assistance Center (Horn Center, Room 104).

Individuals are encouraged to visit the center. Based on individual interests and/or needs, a Learning Specialist can help visitors determine which resources and support services would be most beneficial.

For more information please visit the Learning Assistance Center or call extension 5-5350.

Lesbian/Gay/Bisexual/Transgender Resource Center

The Lesbian/Gay/Bisexual/Transgender Resource Center is a student-run center that strives to offer support, outreach, and information to the campus community regarding lesbian, gay, bisexual, transgender issues. The LGBTSRC is open to any CSULB staff, faculty, or student. For further information call extension 5-4966, visit the Center in FO4 Room 165, or go to Lesbian/Gay/Bisexual/Transgender Resource Center.


The University Library houses a collection of over 1.4 million volumes and subscribes to over 3,300 journals. It also provides access to the campus community to a much larger number of electronic information resources through its online catalog, COAST and the University Library web page.

The library’s collections of video cassettes (which include many feature films), the LA Times best sellers, audio books, e-books, and audio CDs are all available for borrowing by CSULB staff, as are items from the Library’s Masback Science Fiction Collection and Mystery Collection. Staff members receive 120-day loan privileges on books (subject to recall after three weeks if items are needed by others).

The Library Computer Lab provides a large number of workstations with a selection of popular software applications, and printers are available as well.

The library is located at the southwest corner of campus, at 7th Street and West Campus Drive. For detailed information regarding the library collections and services described above, visit the University Library website or call extension 5-8472.

Lost and Found

The Lost and Found Department is located at the Shipping and Receiving Department. For more information call extension 5-1579.

University Ombuds

The Office of University Ombuds is an available resource for students, faculty, staff, and administrators for the purpose of problem-solving, mediation, and expression of concerns issues informally may consult with the Ombuds before formally addressing their problems with the university. The Ombuds works independently as an objective advisor, keeps all matters confidential, and acts as a neutral party in order to ensure a process that is fair and equitable.

The Ombuds advocates for a process of resolving issues informally with integrity and dignity. The Ombuds will not address formal litigation issues, formal disciplinary actions, formal complaints, or grievance hearings. The services provided by the Office of University Ombuds do not compromise or replace university policies or procedures. Discussion with the University Ombuds does not constitute notice to the institution with regard to grievances and formal complaints.

The Office of University Ombuds is located in the CSULB Foundation Building, Suite 140. The telephone number is (562) 985-5983. The office hours are Monday–Friday, from 8:00 a.m. to 12:00 p.m. and 1:00 p.m. to 5:00 p.m. However, special arrangements for other meeting times can be made upon request.

You may send e-mail to, or visit the University Ombuds website.

Club Sports and Recreation

While our sport and recreation clubs are traditionally available only to students, some are now open to faculty, staff, and community members. The instruction and competition level varies with each club. Clubs and activities open to faculty, staff and community members include Aikido, Badminton, Better-than-Boot Camp, , Capoeira, Fishing, Hip Hop, Jiu-Jitsu, Kung Fu, , the Sailing Association, Shotokan Karate Surfing, Sword, water aerobics, swimming, Stretch & Relax, Tennis, Triathlon, wheelchair basketball, and Yoga.

For additional general information please visit the Club Sports and Recreation website or call extension 5-2570.

Staff Council

The Mission of Staff Council is to actively support the role of the university and to develop, maintain, and encourage positive relationships and communications with our campus community, friends, and neighbors. Staff Council serves all staff members at CSULB, including the auxiliaries (CSULB Foundation, Forty-Niner Shops, and the Associated Students). The Council works toward keeping staff informed of and involved in university functions. Staff members are encouraged to participate in Staff Council by becoming a member or by joining one of its committees. Please visit the Staff Council website for more information.

Staff Human Resources

Staff Human Resources posts open job announcements for staff and management employment opportunities on campus. From the CSULB homepage, click on jobs@thebeach. “On-campus only announcements can be view through MyCSULB, then click on jobs@thebeach. All interested applicants must apply online at Staff Human Resources. A completed CSULB application is required of all applicants applying for vacant positions.

Discount movie passes are available to all employees. The Office of Staff Human Resources is located in Brotman Hall (BH), room 335, extension 5-4031.

Student Union

The University Student Union, the heart of the CSULB campus, is an ideal meeting place as well as a central location for eateries and entertainment. With comfortable couches, professional meeting rooms, and exciting recreational facilities, the Student Union serves the entire campus community. For more information, contact the Information Center at extension 5-4834, or visit the Student Union website.

Following is a brief description of some of the facilities and services in the Student Union.

Beach Auditorium

Also located on the first floor, the Beach Auditorium houses a variety of events such as movie sneak-previews, lectures, and cultural showcases. This area is also available for reservations. Call extension 5-5205 for more information.

Food Vendors

Food vendors include Robek’s Juice, Coffee Bean Tea and Leaf Co., Carl’s Jr., Subway, and El Pollo Loco. Vendors also offer catering services. Contact extension 5-4353 for more information.

Games Area

Relax and watch the latest soaps, talk shows, and sporting events in the television lounge, or challenge a friend to a game of table tennis, billiards, foosball, bowling, or an arcade game. The games area is located on the first floor.

Meeting Rooms

Meeting rooms of all sizes are available for meetings and events. Call extension 5-5205 for information and reservations.

Student Union Candy Counter/Photo Center/Ticket Center

At this all-in-one location you can buy any kind of candy imaginable, balloon orders, and purchase discounted theme park tickets or tickets to CSULB events. Call extension 5-4834 for more information.

Theatre Arts Department

The Theatre Arts Department at CSULB enjoys a national reputation as one of the country's finest training centers. The department consists of California Repertory Company, a professional Equity theatre combining advanced M.F.A. acting candidates with professional equity actors, directors, and designers. The Company performs in repertory from October to May. In addition, our undergraduate program includes a full season of five to six productions a year.

Tickets are available to staff employees at a significant reduction. Parking is available directly adjacent to the theaters. Call the Ticket Office at extension 5-7000 for more information.

University Police

The University Police Department at CSULB is charged with the responsibility for providing law enforcement and public safety to the university community. The goals of the department are to provide for a secure and peaceful environment, and to promote mutual cooperation and resolution of conflict in establishing a positive social atmosphere in which effective learning can take place.

State University Police Officers are sworn law enforcement officers under California Penal Code, Section 830.2, and in compliance with State statute, meet the peace officer standards and training requirements mandatory for all California law enforcement officers. In addition, State University Police Officers undergo training especially designed to meet the needs and problems of a contemporary university community.

The following services are provided by the University Police Department:

  • Traffic control
  • Accident investigation
  • First aid and transporting sick and injured students to the Student Health Center
  • Criminal investigation
  • Arrests when necessary
  • Patrol by foot and vehicle
  • Crime prevention presentations to groups
  • Night escort service
  • Emergency phone service (phones are located in key campus locations)
  • Fingerprinting (by appointment)
  • Parking enforcement

The University Police Department is located on Palo Verde Avenue and is open 24-hours a day, seven days a week, including all holidays. For emergencies, dial 9-1-1 from any campus telephone. For non-emergencies or routine business, you may reach the University Police Department at extension 5-4101.

Women's Resource Center

The Women's Resource Center (WRC) is an intellectual, physical, and emotional environment in which women feel supported and safe in identifying and pursuing their goals. In this environment, women are assisted in accessing their educational, professional, and personal growth through a diverse and interactive program of services, advocacy, and education. The Center makes available guest lecturers, visiting women artists, facilitated small discussion groups, seminars, and opportunities to earn academic credit for volunteers and interns. The WRC provides career counseling, classroom contact service, a full library dedicated to women’s issues, a women’s lounge, advice and guidance, and weekly support groups. For more information, call extension 5-8576.