Telephone Reference Check
Nine Tough Questions
To find the truth, you have to ask probing questions.
- How does the candidate compare to the person
who's doing the job now? Or, what characteristics
will you look for in the candidate's replacement?
- If he or she was that good, why didn't you try
to rehire him? Or, why don't you try to
induce him to stay?
- When there was a particularly urgent assignment,
what steps did the candidate take to get it done
on
time?
- Since none of us is perfect at everything we
do, please describe some of his or her shortcomings.
- Have you seen the candidate's current resume
? Let me read you the part that describes his or
her
job with your organization. (Stop at each significant
point, and ask the reference for a comment.)
- Not all employees like everyone with whom they
work. With what kind of people did the candidate
have
problems?
- On the average, how many times a month is
the candidate absent from work? And, how
many times a month does he or she come in late,
or leave early?
- Who referred the candidate to your company?
(It could have been a relative or a customer or client.)
- When the candidate was hired, were his or her
references checked thoroughly? Who checked these
references? And what did the references have
to say?