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California State University, Long BeachCalifornia State University, Long Beach

Skillsoft Training Spotlight

July Skillsoft Spotlight: Problem Solving

"“It's so much easier to suggest solutions when you don't know too much about the problem." – Malcolm Forbes

“We cannot solve our problems with the same thinking we used when we created them." – Albert Einstein

Got a problem on your hands? Check out these resources to give you a solution framework.

This 31-minute course, Solving Problems: Framing the Problem, focuses on finding the root cause of a problem. Framing the problem accurately requires finding out who the problem affects and how to identify the reason(s) why the problem exists. You’ll learn how to identify stakeholders and effectively elicit their input. This course will also show you that causes of problems can lie at different levels of the organization.


Defining Alternatives Solutions to a Problem is a 24-minute course for anyone who wants to understand how to find and evaluate solutions for a posed problem. This course will also help you recognize and avoid problem-solving pitfalls.

Step-by-Step Problem Solving: A Practical Guide to Ensure Problems Get (And Stay) Solved is a 106-page book that takes a common-sense approach to problem solving and provides a wealth of practical examples and proven methods which can be applied immediately on the job. A simple, easy-to-use problem-solving process is introduced which is explained in a step-by-step fashion and can be used by individual contributors, middle managers, or top-level leaders. Common problem-solving pitfalls are also highlighted.

Note: A professional development plan can be created in conjunction with your ASM and appropriate administrator, which can be completed electronically through this program. Appropriate administrator approval must be obtained in advance to complete coursework during work hours.

Questions? Contact SHR-Training@csulb.edu, x 5-1052.


Skillsoft Spotlight Archives

June: Building Trust

May: Procrastination Prevention

April: Procrastination Prevention

March: No Excuses: Being Accountable

February: Get Your Game On – Prepare Yourself with Resiliency Skills

January: A New Year’s Resolution Should Be About What You Gain, Not What you Lose

December: Feed Your Mind with e-Learning

November: Time Management

October: Emotional Intelligence

September: Positive Connections

August: Effective Meetings

July: Goal Setting

June: Effective Communication Skills

May: Project Management Skills

April: Critical Thinking

March: March Madness

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