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California State University, Long BeachCalifornia State University, Long Beach

Protests, Disputes and Complaint Procedures


The Trustees of the California State University Coded Memo BF94-23 dated December l, l994, delegated to California State University Long Beach (CSULB) final authority to resolve protests, disputes and complaints arising from the solicitation, award or performance of a contract.

Filing of a protest, dispute, or complaint

Any protest, dispute, or complaint lodged by a bidder or contractor shall be initially addressed by CSULB's Director of Purchasing.  If the matter cannot be informally resolved at this level, the Director of Purchasing shall serve notification to the bidder or contractor that a full and complete formal statement detailing the nature of the problem must be received by the campus within five (5) working days after the notification is issued. Failure to file the formal statement shall be interpreted to mean that the matter has been withdrawn. Protests shall be delivered to:

Director of Purchasing
Purchasing Office - BH 345
CSU, Long Beach
1250 Bellflower Boulevard
Long Beach, CA 90840-0123

Once the formal statement is received by the Director of Purchasing, the matter shall be escalated to the Associate Vice President for Financial Management, who has been designated by the Vice President for Administration and Finance to act in such matters.

If, prior to the award of contract and in accordance with the posting of a "Notice to Award" any bidder files a protest on the grounds that the award is not in conformance with the provisions of the solicitation document, the contract shall not be awarded until either the protest has been withdrawn or a decision has been reached by the appropriate campus authorities as to the action to be taken in response to the protest.


The Associate Vice President for Financial Management shall review the written formal statement filed by the bidder or contractor, analyze the actions of the campus to determine whether it acted in a manner consistent with the requirements of the solicitation document and applicable laws and policy, and shall issue a final decision in a timely manner.

The decision shall be in writing and shall be mailed or otherwise furnished to the bidder or contractor in such a manner as to ensure receipt.

The decision of the University is final.