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California State University, Long BeachCalifornia State University, Long Beach

Resources for Campus Technical Coordinators

  • ITS Email Contacts

    These email contacts should not be used to submit service requests or to report incidents. Uses are as described.

    • helpdesk@csulb.edu is tier 1 support for campus users and techs to inquire about services or technology issues.
    • Alert@csulb.edu is the designated email for reporting targeted phishing attempts at campus email accounts.
    • ITS-ServiceManagement@csulb.edu is the central point of contact for SLA requests and issues. This email is also used to send out ITS service related communications to various customer groups. If you are not sure where to submit your questions or issues, you can email this address and you will be directed to the appropriate contact.