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California State University, Long BeachCalifornia State University, Long Beach
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Voice Mail Services

(Also known as: Vmail, @csulb Vmail, Web Phone Manager, CallExpress, Aria)

Information Technology Services provides faculty and staff voice mail services on campus telephones. The current campus voice mail service is transitioning to a newer technological platform. Please check with your campus technical coordinator regarding the migration date for your department. For the status of this project, see the Email Project website. You can also send inquiries to its-service@csulb.edu.

New @csulb Features

  • Telephone User Interface (TUI) - similar to your mobile telephone
  • Web Phone Manager - manage your voice mail online
  • Voice Mail messages in your email inbox (optional)

In order to obtain any campus-provided voice mail service, you must be a current faculty or staff member.

Access @csulb Voice Mail

After you are migrated to the new system, the following access options will be available:

  1. Over the Phone
    Continue to manage your voice mail the traditional way, over the telephone
    • On-Campus: Dial 51234 and enter your telephone security code (for digital and VoIP phones, press the steady or flashing “voice mail” button).
    • Off-Campus: Dial 562-985-1234 and enter your telephone number followed by your security code when prompted.
  2. On the Web
    Access your voice mail messages, manage your greetings, and adjust personal settings with the Web Phone Manager (WPM) by accessing http://voicemail.csulb.edu
  3. @csulb Email
    You can receive a copy of your voice mail messages to your @csulb email account, which can be accessed anywhere you check email, including your mobile phone.

@csulb Voice Mail Instructions

Access to “Old” Voice Mail

If you have not yet been migrated to the new @csulb Voice Mail system, you can continue to access your voice messages by dialing 55999 and entering your telephone security code, or for digital phones, by pressing the steady or flashing “voice mail” button on your phone. See the old voice mail instructions for more details.

Where to Get Additional Help

Contact ITS Desktop Support at: 58344 or its.dsg@csulb.edu

Costs and Charges

There is no charge for this service.