What we support
Software
| Software | Verify Account | Install or Configure | Diagnose | Initiate Fix | Functional Help | Provide Info | Escalations |
|---|---|---|---|---|---|---|---|
| Adobe Acrobat | No | Yes | Yes | Yes | Yes | Yes | No |
| Domino Designer | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Internet Explorer 6, 7 | No | Yes | Yes | Yes | Yes | Yes | No |
| Lotus Notes (Unified Messaging) | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Microsoft Office 2003 | No | Yes | Yes | Yes | Yes | Yes | No |
| Microsoft Project (if licensed) | No | Yes | Yes | Yes | Yes | Yes | No |
| PeopleSoft 2 Tier | No | Yes | No | No | No | No | Yes |
| PeopleSoft 3 Tier | No | No | No | No | No | No | Yes |
| Remote Access (VPN, Remote Desktop) | Yes | Yes | Yes | Yes | Yes | Yes | No |
| SharePoint 3.0 | Yes | No | Yes | Yes | Yes | Yes | Yes |
| Symantec Anti-Virus | No | Yes | No | No | No | No | Yes |
| Visio (if licensed) | No | Yes | No | No | No | No | No |
| Windows XP | No | Yes | Yes | Yes | Yes | Yes | Yes |
Hardware
| Hardware | Verify Account | Install or Configure | Diagnose | Initiate Fix | Functional Help | Provide Info | Escalations |
|---|---|---|---|---|---|---|---|
| Palm OS Devices, Pocket PC, Blackberry | No | No | No | No | Yes | Yes | Yes |
| Keyboards & Mice | No | Yes | Yes | Yes | No | Yes | No |
| Monitors | No | Yes | Yes | No | Yes | Yes | No |
| Printers ( Local ) | No | Yes | Yes | No | Yes | Yes | Yes |
| Printers ( Network ) | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| PC Computers | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Mac Computers | No | No | No | No | No | No | No |
| Speakers | No | Yes | Yes | No | Yes | Yes | No |
| Routers/Switches | No | No | No | No | No | Yes | No |
Desktop Support does not support:
- Local print sharing
- Local file sharing
- Fixing external ISP-related problems
- Personal hardware/software
Information Technology Services
Offices