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California State University, Long BeachCalifornia State University, Long Beach

ITS Incident Alerts

This page contains a list of service impacting IT incident alerts, which remain listed here for fourteen (14) calendar days.

Incidents within Past 14 Days

Open Incidents (Gold box): 1

ITKB Outage

ITKB service outage

  • STATUS: Open
  • REPORTED: 2017-05-12 3:15 PM
  • ACTUAL START: 2017-05-12 3:15 PM

The ITKB is currently unavailable, so any KB articles will be inaccessible. The issue is being investigated with assistance from the service vendor.

Office 365 Degradation

Office365 Portal Page

  • STATUS: Closed
  • REPORTED: 2017-05-10 1:00 PM
  • ACTUAL START: 2017-05-10 1:00 PM
  • RESOLVED: 2017-05-10 2:00 PM

Microsoft is investigating an issue where the Office 365 portal page is not loading for some users. The Office 365 portal page is generally known as the user home page displaying all available applications, such as OneDrive, Word, Excel, SharePoint, etc.

Communication Channels for incident Alerts

We anticipate using several different channels in order to gain a robust and redundant communication network. Choose one or more channels from which to be  informed of our incidents.

Email

If you are interested in receiving Incident Alerts via Email, please contact Sean Hernandez at 5-5651 or shernan7@csulb.edu. We are waiting for expressed interest before developing this channel.

RSS

If you are interested in receiving Incident Alerts via RSS, please contact Sean Hernandez at 5-5651 or shernan7@csulb.edu. We are waiting for expressed interest before developing this channel.

Twitter

If you are interested in receiving Incident Alerts via Twitter, please contact Sean Hernandez at 5-5651 or shernan7@csulb.edu. We are waiting for expressed interest before developing this channel.