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California State University, Long BeachCalifornia State University, Long Beach

Telecommunications Policies and Information for Campus Residents

Introduction

The telephone service in the residence halls is supported by the University’s telephone system. The Telecommunications department provides services free of charge to campus residents including voice mail and popular features such as:

  • call waiting
  • conference calling
  • inquiry/consultation/hold
  • call diversion (to voice mail)
  • automatic call back

When you first pick up the handset, you may hear a stuttered dial tone, which sounds almost like a busy signal. Use the stuttered dial tone the same way as standard dial tone. For more information, see Voice Mail below.

Selecting a Telephone

Choose a phone that:

  • Has touch-tone capability. Pressing the buttons must emit tones as you dial.
  • Is not cordless. Cordless phones do not work well in the residence halls due to the close proximity of other phones.
  • Has a "flash" button. Phones without one might not be able to use features like call waiting.
  • Does not use the * and # keys for other functions like redial or mute.

Voice Mail

Your voice mailbox number is the same as your five-digit extension number. The default security code can be obtained from the campus operator at (562) 985-4111 , or x54111 or 0 if you are on-campus. You will be prompted to change it when you first access your mailbox.

Callers will hear your personal greeting, if you record one, when they are forwarded to voice mail after four rings. You will know you have a message when you pick up the handset and hear a stuttered dial tone. The stuttered dial tone is only a signal that a message has been left for you; it does not affect your service.

Billing

These policies were developed so that you can prevent unexpected bills from Telecommunications and/or Housing & Residential Life. It is your responsibility to understand them.

Resident Responsibility

As a campus resident, you are responsible for charges incurred for any and all calls made from your extension, to your extension, billed to your extension, or charges incurred as the result of actions conducted by anyone using your extension. Telecommunications does not reassign charges to another extension or department.

Collect and Third-Number-Billed Call Charges

Accepting collect calls, or calls billed to a University number, is not permissible. If a collect call is accepted or a third number is called and billed to the University, a special handling fee may be added to the cost of each call.

Calling Card and Telephone Credit Card Charges

Calling cards must be associated with a home/off-campus telephone number for billing. Calling cards ordered directly from a carrier and billed to telephone numbers associated with the University are not permissible. A special handling fee may be added to the cost of each call made with a calling card provided directly by a carrier if it uses a University number. Additionally, the calling card will be cancelled.

Special Offer and Internet Charges

Please do not request or accept any offers for prizes or services that may assess your campus telephone number with charges by Verizon, AT&T, various websites, or any other vendor. These types of offers are often available over the telephone or on the internet, and create additional, unnecessary workload to the Telecommunications staff to research and remove charges from the campus bill. Any charges such as these are usually forwarded to the department incurring the charge, and are subject to an administrative handling fee. If a website form or other vendor requires a telephone number, it is best to use a personal mobile number or home number.

Billing Questions?

If you have questions about billing related to your campus extension, call Housing and Residential Life at (562) 985-4187

Telephone Mischief and Fraud

Any type of activity generating an unusual charge to the University by any person including employees, contractors, or students that cannot be processed by standard methods, requiring research and extra handling, or incurred without specific fiscal authorization are normally considered mischief and fraud under this policy.

Depending on the severity of an incident, telephone fraud and mischief can be considered felony crimes punishable by law. University Police will investigate and prosecute offenders.

Please direct questions about particular intended uses or expected charges to the Telecommunications Office at (562) 985-4480.