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California State University, Long BeachCalifornia State University, Long Beach

Voicemail Instructions for Campus Resident

See your RA or call the RA office for additional assistance.


Introduction
  • If setting up your voice mailbox to use for the first time, call the campus operator (extension “0”) and request a refresh.  It’s a good idea to check with your roommate first as he or she may have already requested it.
  • If your mailbox was recently installed or "refreshed", you may hear a tutorial and "novice" prompts
  • You may also hear "novice" prompts when you return to logging onto your voice mailbox after a long period of inactivity
  • Novice prompts will cease after login activity has been reestablished
  • Most system prompts can be interrupted at any time
  • If calling another user, and your call diverts to their voice mailbox, it is easy to skip listening to the greeting by pressing * and recording your message after the signal
  • It is easy to skip the initial prompts after logging onto your mailbox by pressing the number of the feature you wish to access immediately after login (for example, press “5” to play your first message)
  • Retrieve messages often!
  • Messages waiting lights (on digital phones) will be visible
  • Stuttered dial tone will be audible when a message is waiting, but it is still usable dial tone!
  • Check for messages daily even if stuttered dial tone is not present
Accessing From Your Phone

  • Dial "55999" OR press Voice Mail button when lit (digital phones only)
  • Listen to all voice prompts
  • Press "*" for quick messaging or "##" to access Voice Mail
  • Enter security code (Security code must be 5 - 10 digits)

Listening to Messages

Access Voice Mail (see above instructions for accessing Voice Mail)

To listen to messages in order from oldest to most recent:

  • Press "5"

To listen to message in order from most recent to oldest:

  • Press "15"

To hear options

  • Press "0" OR refer to Voice Mail Flow Chart:

To save a message:

  • Press "7"

To discard a message:

  • Press "3"

To exit Voice Mail:

  • Press "9,9"
Recording Your Name

Access Voice Mail (see above instructions for accessing Voice Mail)

To access custom options:

  • Press "16"

To select record name:

  • Press "8"
  • Record name at the tone

To accept name:

  • Press "#"

To exit Voice Mail:

  • Press "9,9"
Recording Your Personal Greeting

Access Voice Mail (see above instructions for accessing Voice Mail)

To access greetings:

  • Press "4"

To record a new greeting:

  • Press "6"

Example: "Hello, this is Jane Doe. I'm away from my desk. Please leave a detailed message with your name and a number where you can be reached."

When finished recording:

  • Press "#"

To re-record your greeting:

  • Press "4"

To begin recording:

  • Press "6"

To accept and activate greeting:

  • Press "#"

To exit Voice Mail:

  • Press "9,9"
Changing Your Security Code

Access Voice Mail (see above instructions for accessing Voice Mail)

To access custom options:

  • Press "16"

To select security code:

  • Press "2"
  • Enter new security code

To accept security code:

  • Press "#"

To exit Voice Mail

  • Press "9,9"