Skip to Content
California State University, Long BeachCalifornia State University, Long Beach

Single Line (Analog) Telephone Instructions

Sets have an "R" Button or "Flash" Button)

Important: This phone is not interchangeable with multi-line (digital) telephones.

Expand All / Collapse All

Analog Set Functions

Last Number Redial

If you wish to redial the last external number that was called

  • Press ***
Automatic Callback (Internal only)

After hearing a busy signal or getting no answer on a campus extension

  • Press 6
  • Listen for confirmation tone (three beeps)
  • Hang up

When a busy extension placed on callback becomes available, your phone will ring with eight seconds of fast ringing

  • Lift handset before ringing has stopped

To cancel a callback

  • Press #6#
Call Hold

With party on the line

  • Press "R" button or "Flash" button
  • Listen for recall dial tone (three beeps and dial tone)
  • Hang up

To retrieve call

  • Lift the handset and your party will be reconnected.
  • After a call is on hold for five minutes, your phone will ring you back
Inquiry

With party on the line

  • Press "R" button or "Flash" button
  • Listen for recall dial tone (three beeps and dial tone)
  • Dial second party

To refer back to first party

  • Press 2

To alternate between the two parties

  • Press 2
Call Transfer

With party on line

  • Press "R" button or "Flash" button
  • Listen for recall dial tone (three beeps and dial tone)
  • Dial second party (internal only)
  • Hang up
Conference

With first party on line

  • Press "R" button or "Flash" button
  • Listen for recall dial tone (three beeps and dial tone)
  • Dial next party (begin with 9 for outside access if calling off-campus)
  • After party answers, press 3
  • Listen for conference tone (one long beep) all parties are connected

Note: Repeat these steps to connect up to eight parties. A maximum of six may be external numbers.

Call Pickup

To answer a ringing extension within your pre-programmed pick-up group

  • Press 77

For directed call pick-up (to answer any ringing extension not within the pickup group)

  • Dial the ringing extension number
  • Listen for busy tone
  • Press 8 to connect
Call Diversion

Sends your calls to a pre-programmed answer point

Divert Type Activate Deactivate
All Calls *2# #2#
Busy *22# #22#
No Answer *21# #21#
Follow-Me

Directs all calls to any extension

  • Lift handset
  • Press *2* + the 5-digit extension number you want your calls diverted to + #
  • Listen for confirmation tone (three beeps)
  • Hang up

To cancel

  • Lift handset
  • Press #2#
Call Waiting

To answer call waiting (after hearing tone)

  • Hang up first call, second call rings through

Or...

  • Press 2 to hold first call and connect to second call

To send call waiting tone to a busy campus extension

  • Press 5
  • Listen for busy tone to change to a ringing tone
  • Wait for party to answer
  • If busy tone continues after pressing 5
  • Hang up, call waiting signal was not accepted
Individual Abbreviated Dialing

To program numbers (access to this feature must be preprogrammed by the Telecommunications Department)

  • Press *51* + one digit (0-9) to represent the dialed number + * + number (begin with 9 for outside access if calling off-campus) + #

To dial abbreviated numbers

  • Press ** plus the digit (0-9) you programmed to represent the number to be dialed

To cancel a single abbreviated number

  • Press #51* + the digit (0-9) that represents the number to be canceled + #

Feature Descriptions

ODN (Own Directory Number)
An ODN is simply your extension number.
Call Diversion
A pre-programmed answering point such as voice mail, or a department secretary’s extension number.
Pick-up Group
Access a ringing extension by pressing 77. List at least one extension number in the group on a work order when requesting a new Pick-up Group member.
Call Waiting
A beep indicates a call is waiting on an analog set. Call waiting is automatically assigned unless requested otherwise.