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California State University, Long BeachCalifornia State University, Long Beach

Work Order Instructions

Section 3 : Service Groups, Options & Features

Section 3

Service Groups

Select only one choice from each of the three service groups to identify the type of service, and the levels of dialing access when requesting the installation of new service. If requesting a change, select one choice within any service group(s) applicable to the change you are seeking.

Service Groups

Service Options

Select any service options that may be needed. Please be aware that work orders containing a data connection and a voice-related service may have to be split up by the Telecommunications department, and if a charge applies to both voice and data work order services, billing may be performed separately.

Service Options

Feature Options

Feature Options

Programmable Options

These are options that are programmed on a single line analog set or a digital set (capable of multiple lines). Available options include: programming diversion points to divert calls upon no-answer (system default), and busy (user-activated) condition; initiating pick up groups to allow users in close proximity to each other answer calls ringing on other sets by pressing "77"; programming hunt groups for callers to use one number to reach a party or device (such as Enrollment Services, the voice mail or internet access systems) that utilizes multiple lines; disabling call waiting for faxes, modems, and alarms, and abbreviated dialing so a user can utilize keypad numbers (usually on a single line analog telephone set) as speed dial keys. Indicate any combination of features and as many as desired for a telephone set.

On the back of the work order form, you will see the following summary:

Option Description

Call Diversion

pre-programmed answering point.

Pick-up Group

access a ringing extension by hitting "77". List all extensions in the group.

Hunt Group

main number can be answered by several people. List all extensions in the group.

Abbreviated Dialing

keypad can be utilized for 10 personal speed dial numbers.

Call Waiting

a beep indicates a call is waiting on an analog set. On a digital set the call will ring in on the 2nd access button. Call waiting is automatically assigned unless requested otherwise.

Programmable Keys (for digital sets)

Some features must be programmed on certain keys of a digital set, and others can be accessed by pressing a single digit instead of using spare keys. The single digit codes to access the following features are listed to the right of the feature name. Some telephone models have "soft keys" similar to a computer keyboard and do not require programmed keys, because the "soft keys" change in functionality. Conference call and callback features are not offered as programmable keys because they can be accessed easily by using keypad commands or the "soft keys" on some digital telephone sets. A message waiting light must be programmed on an available key, and only on digital sets.

Option Description

Conference Call (CNF) 3-

allows conference calls.

Call Back (CAB) 6-

busy or unanswered extension rings back when available.

Common Hold (CUP) 8-

allows held calls to be retrieved by a different extension.

End-to-End Signaling (ETE) 9-

provides DTMF tone from digital sets for use of calling cards, on-line registration, voice mail, beepers, etc. (This feature is sometimes referred to as Send Additional Digits.)

Free on Access 2 (ODN2)

allows 2nd on-campus call to come in on access 2 button. (Note: off-campus calls automatically come in on access 2 button without this feature button present or active.)

Other Options (for digital and analog sets)

Calling cards, voice mail (abbreviated as "VMS"), and disconnect announcements can be implemented for any user utilizing any type of telephone. Indicate any combination of options and as many as desired.

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