Better Communication Through Automation
Information Technology Services offers many services to the campus community.
Speech Recognition
A speech recognition system is available 24 hours per day, 7 days per week, to help you self-connect to the department, program, or person you're trying to reach. State the name as clearly as possible, and your call will be routed immediately!
From on-campus call 54111 From off-campus call (562) 985-4111
If you call during normal business hours, and find that the system has any difficulty connecting your call, it will redirect you to the campus operator for assistance. If this occurs, please let the operator know that the speech recognition system was not able to complete your call, so that the operator can report trouble. Speech recognition is administered and supported by Telecommunications at no expense to other departments.
Lotus Notes & Unified Messaging
Lotus Notes contains a feature-rich suite of applications. It provides an easy and effi cient interface for email, daily activity planning, appointment scheduling, and a graphical depiction of your voice mailbox for easy message handling to help you with voice and fax mail.
Directory Lookup & Update
Search by the first few letters of the last name, fi rst name, email address, or by the extension number. Send us information regarding new employees, so they too can be found in the online directory!
Telecommunications Work Orders and Work Order Status
Try the online work order form! You can prepare your work order and print it get it authorized. Then send it to Telecom.
View the progress of your work order! From the Telecommunications website, click the work order requests link, and locate your work order by the work order request number, or the 8-digit work order number.