Multi-line Instructions
Digital Telephone
Important: This phone is not interchangeable with single-line (analog) telephones. Damage to the telephone may result if plugged into an analog jack.
The following information describes the functions of the digital set.
- Function Keys
- Last Number Redial
- Automatic Callback
- Exclusive Hold
- Common Hold
- Call Transfer
- Call Pick Up
- Conference
- Call Diversion
- Send Additional Digits
- Follow - Me
- Individual Abbreviated Dialing
- Programming Function Keys
- Ringing Options
- Feature Options
Function Keys
May be used to activate or cancel features If function keys have been pre-programmed to represent features or line appearances, they can only be changed by reprogramming within the system by the Telecommunications Department.
Last Number Redial
If you wish to redial the last external number
- Press * * *
Receive Internal Calls on Access 2
- Your phone must have a "Free on Access 2" key and the lamp next to this key must be lit
Note:
External trunk calls will always come through on Access 2 unless you program a diversion on busy (you must have a pre-programmed answering point to do this)
Automatic Callback (Internal only)
After hearing a busy signal or getting no answer on a campus extension
- Press the "Callback" key OR 6
- Listen for confirmation tone (three beeps)
- Hang up
When a busy extension placed on callback becomes available, your phone will ring with eight seconds of fast ringing
- Lift handset before ringing has stopped
To cancel a callback
- Press #6#
Exclusive Hold
With party on the line
- Press line key that received call
To retrieve call
- Press same line key
Common Hold
With party on the line
- Press "Common Hold" key OR 8
To retrieve call
- Press line holding call
To retrieve from another phone that does not show the same extension
- Dial extension where call was placed on common hold
- Listen for busy tone
- Press 8 to connect
Call Transfer
With party on line
- Press any free access key, access 1, 2, or 3
- Dial second party
- Press "T" OR "Transfer" key
- Hang up
Call Pickup
To answer a ringing extension within your pre-programmed pick-up group
- Press 77
For directed call pick-up (to answer any ringing extension not within the pickup group)
- Dial the ringing extension number
- Listen for busy tone
- Press 8 to connect
Conference
With first party on line
- Press any free access key, access 1, 2, or 3
- Dial next party (begin with 9 for outside access if calling off-campus)
- After party answers, press 3
- Listen for conference tone (one long beep) all parties are connected
Note:
Repeat these steps to connect up to eight parties. A maximum of three may be external numbers.
Call Diversion
Sends your calls to a preprogrammed answer point
| Divert Type | Activate | Deactivate |
|---|---|---|
| All Calls | Press Divert Key | Press Divert Key |
| Busy | *22# | #22# |
| No Answer | *21# | #21# |
Send Additional Digits (ETE)
To place calls for pager access, credit cards, or any type of computerized network requiring extra digits
- Dial number to access system
- Press "ETE" key OR 9 when system answers ("tone sender on" appears in display)
- Proceed with dialing required digits
Follow-Me
Directs all calls to any extension
- Lift handset
- Press *2* + the 5-digit extension number you want your calls diverted to + #
- Listen for confirmation tone (three beeps)
- Hang up
To cancel
- Lift handset
- Press #2#
Individual Abbreviated Dialing
To program numbers (access to this feature must be preprogrammed by the Telecommunications Department)
- Press *51* + one digit (0-9) to represent the dialed number + * + number (begin with 9 for outside access if calling off-campus) + #
To dial abbreviated numbers
- Press ** plus the digit (0-9) you programmed to represent the number to be dialed
To cancel a single abbreviated number
- Press #51* + the digit (0-9) that represents the number to be canceled + #
To cancel all abbreviated numbers
- Press #51#
Programming Function Keys
To store frequently called numbers (internal and external)
- Press "Program" key + vacant function key (lights go on)
- Enter number to be stored
- Press function key, press "Program" key (lights go off)
To access
- Press function key where number is stored
- Call is automatically dialed
Ringing Options
- Press "Program" key (light goes on)
- Press line key being programmed (light goes on)
- Enter one digit for desired ring
0 - Silent (flashes only)
1 - Normal ring
2 - Rings after delay
3 - Two rings (continues to flash)
4 - Two rings after delay (continues to flash) - Press line key (light goes off)
- Press program key (light goes off)
Feature Options
Programmable Keys/Features
Some features must be programmed on certain keys of a digital set while others can be accessed by pressing a single digit instead of using spare keys. The single digit codes to access various features are listed in the campus directory under multi-line and single-line instructions usually located within the first few pages of the directory.
600 Series sets have "soft keys" which change in functionality as you navigate menus. These do not need to be programmed.
- Call Divert (CAD) Key
- sends calls to pre-programmed answer point.
- Free on Access 2 (ODN2) Key
- allows 2nd on-campus call to come in on access 2 button. (Note: off-campus calls automatically come in on access 2 button without this feature button present or active.)
- Multi-Directory Number (MDN) Key
- allows appearance of other digital extension (explain request under additional instructions).
- Add'l Directory Number (ADN) Key
- used for private extension and intercoms (explain request under additional instructions).
- Voice Mail (VMS)/Message Waiting Key
- message waiting idicator. (For additional information see the campus directory).
Feature Glossary
- ODN (Own Directory Number)
- An ODN is simply your extension number. On a digital phone, it pertains to Access buttons 1 and 2.
- Call Diversion
- A pre-programmed answering point such as voice mail, or a department secretary's extension number.
- Pick-up Group
- Access a ringing extension by pressing "77". List at least one extension number in the group on the work order.
- Hunt Group
- The main number can be answered by several people. List all extensions numbers in the group on the work order. The keypad can be utilized for 10 personal speed dial numbers.
- Call Waiting
- On a digital set the call will ring in on the 2nd access button. Call waiting is automatically assigned unless requested otherwise.