Telecommunications Service Details
Dial Up ISP Service (free of charge)
The University provides dial up internet service to students, faculty, and staff at no expense to the person using this service.* This service is available 24-hours per day by connecting through (562) 985-3500. The Dial Up ISP is administered and supported by Network Services. Connectivity to the public telephone network is provided by Telecommunications.
* Long distance charges may apply.
Unified Messaging & Lotus Notes
Lotus Notes contains a feature-rich suite of applications. It provides an easy and efficient interface for email, daily activity planning, appointment scheduling, and a graphical depiction of your voice mailbox for easy message handling to help you with voicemail and faxes. Any departments interested in using Lotus Notes should contact Desktop Support in ITS. Lotus Notes is billed to users through the monthly Telecommunications bill, at a rate of $6.75 per user, as part of the UMS Premiere Package. Lotus Notes is administered and supported by Desktop Support and Network Services. Unified Messaging is administered and supported by Desktop Support and Telecommunications.
Speech recognition/24-hour attendant
A speech recognition system is available 24 hours per day, 7 days per week, to help you self-connect to the department, program, or person you're trying to reach. State the name as clearly as possible, and your call will be routed immediately!
From on-campus call 54111 From off-campus call (562) 985-4111
If you call during normal business hours, and find that the system has any difficulty connecting your call, it will redirect you to the campus operator for assistance. If this occurs, please let the operator know that the speech recognition system was not able to complete your call, so that the operator can report trouble. Speech recognition is administered and supported by Telecommunications at no expense to other departments.
Campus telephone directory
The telephone directory for California State University, Long Beach is published annually and distributed to employees at no expense to the department or the user receiving the directory. The process of updating and publishing the campus telephone directory begins in June of each year when the first of three updates is sent to all departments. With the third and final update report, an order form is also distributed so that Telecommunications will be prepared to distribute the appropriate quantity of directories needed in each department. The directory is normally delivered during multiple weeks in January. It contains three general sections of information, which include (1) the reference section, (2) the departmental section, and the (3) alphabetical section. The campus telephone directory is administered and supported by the Telecommunications department.
Online extension lookup
Tired of using outdated paper records? Look up an extension number online! Search by the first few letters of the last name, first name, email address, or by the extension number. You can also conduct a look up on an entire department to browse through a roster of all the currently listed employees.
Online directory information
For your convenience all directory information, with the exception of a couple of reference sections, are available online under "Directory Table of Contents" on the main Telecom web page (www.csulb.edu/telecom) or click the link above. Click on any of the links within the online table of contents to view the same information in the printed directory.
Online work order status
Check on the progress of your work order any time under "Work Order Requests" on the main web page (www.csulb.edu/telecom). From the Telecom website, click the work order status link, and locate your work order by the work order request number, or the 8-digit work order number.
Online work order form
Try the online work order form! You can prepare your work order and print it out to get it authorized. Then send it to Telecom. In the future, you'll be able to route your work order request to your ASM (Administrative Services Manager) electronically for fiscal authorization.
Online directory update
Send us information regarding new employees, so they too can be found in the online directory! Fill out the online directory update form, and submit the change.
Blackberry units
Wireless communication advances dramatically with each passing year. Telecommunications now supports Blackberry service to Lotus Notes users, which offers email, personal address book, and many other features. A Blackberry can also act as a mobile or cellular phone, which helps decrease the number of devices you have to carry around. It will automatically synchronize with your Lotus Notes account, and it will give you advantages in communicating with others more expediently. Whatever amount the carrier charges the University for monthly service and phone calls, the amount is billed to the user without being altered. Blackberries are associated with your campus extension for billing, and can be requested through a work order just like a request for a campus telephone. Telecommunications completes requests for Blackberries when they are intended for business use.
Wireless/cellular telephones
For several years, Telecommunications has supported mobile telephone service, and supports carriers such as Cingular Wireless and Verizon Wireless. Whatever amount the carrier charges the University for monthly service and phone calls, the amount is billed to the user without being altered. Mobile telephones are associated with your campus extension for billing, and can be requested through a work order just like any other campus telephone. Telecommunications completes requests for mobile telephones when they are intended for business use.
Calling cards
Campus telephone users may request a calling card for conducting University business. Any charges incurred by the calling card's use are applied to the user's monthly Telecommunications bill. Whatever amount the carrier, such as Qwest or AT&T, charges the University for the calling card's use, the amount is billed to the user without being altered, nor is there any service charge for use of the card. Requests for a calling card must be submitted on a Network & Telecommunications work order with the appropriate fiscal authorization (signature of the appropriate ASM).