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Single-line Instructions

(Basic Phone with "R" Button or "Flash" Button)

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Important: This phone is not interchangeable with multi-line (digital) telephones.

The following information describes the functions of the analog set.

Last Number Redial

If you wish to redial the last external number that was called

  • Press ***

Automatic Callback (Internal only)

After hearing a busy signal or getting no answer on a campus extension

  • Press 6
  • Listen for confirmation tone (three beeps)
  • Hang up

When a busy extension placed on callback becomes available, your phone will ring with eight seconds of fast ringing

  • Lift handset before ringing has stopped

To cancel a callback

  • Press #6#

Call Hold

With party on the line

  • Press "R" button or "Flash" button
  • Listen for recall dial tone (three beeps and dial tone)
  • Hang up

To retrieve call

  • Lift the handset and your party will be reconnected.
  • After a call is on hold for five minutes, your phone will ring you back

Inquiry

With party on the line

  • Press "R" button or "Flash" button
  • Listen for recall dial tone (three beeps and dial tone)
  • Dial second party

To refer back to first party

  • Press 2

To alternate between the two parties

  • Press 2

Call Transfer

With party on line

  • Press "R" button or "Flash" button
  • Listen for recall dial tone (three beeps and dial tone)
  • Dial second party (internal only)
  • Hang up

Conference

With first party on line

  • Press "R" button or "Flash" button
  • Listen for recall dial tone (three beeps and dial tone)
  • Dial next party (begin with 9 for outside access if calling off-campus)
  • After party answers, press 3
  • Listen for conference tone (one long beep) all parties are connected

Note: Repeat these steps to connect up to eight parties. A maximum of six may be external numbers.

Call Pickup

To answer a ringing extension within your pre-programmed pick-up group

  • Press 77

For directed call pick-up (to answer any ringing extension not within the pickup group)

  • Dial the ringing extension number
  • Listen for busy tone
  • Press 8 to connect

Call Diversion

Sends your calls to a pre-programmed answer point

Divert Type Activate Deactivate
All Calls *2# #2#
Busy *22# #22#
No Answer *21# #21#

Follow-Me

Directs all calls to any extension

  • Lift handset
  • Press *2* + the 5-digit extension number you want your calls diverted to + #
  • Listen for confirmation tone (three beeps)
  • Hang up

To cancel

  • Lift handset
  • Press #2#

Call Waiting

To answer call waiting (after hearing tone)

  • Hang up first call, second call rings through

Or...

  • Press 2 to hold first call and connect to second call

To send call waiting tone to a busy campus extension

  • Press 5
  • Listen for busy tone to change to a ringing tone
  • Wait for party to answer
  • If busy tone continues after pressing 5
  • Hang up, call waiting signal was not accepted

Individual Abbreviated Dialing

To program numbers (access to this feature must be preprogrammed by the Telecommunications Department)

  • Press *51* + one digit (0-9) to represent the dialed number + * + number (begin with 9 for outside access if calling off-campus) + #

To dial abbreviated numbers

  • Press ** plus the digit (0-9) you programmed to represent the number to be dialed

To cancel a single abbreviated number

  • Press #51* + the digit (0-9) that represents the number to be canceled + #

Feature Options

Feature Glossary

ODN (Own Directory Number)
An ODN is simply your extension number.
Call Diversion
A pre-programmed answering point such as voice mail, or a department secretary’s extension number.
Pick-up Group
Access a ringing extension by pressing “77”. List at least one extension number in the group on the work order.
Hunt Group
The main number can be answered by several people. List all extensions numbers in the group on the work order. The keypad can be utilized for 10 personal speed dial numbers.
Call Waiting
A beep indicates a call is waiting on an analog set. Call waiting is automatically assigned unless requested otherwise.