Single-line (Basic Telephone)

Last Number Redial

If you wish to redial the last external number that was called

• Press ***

Automatic Callback (Internal only)

After hearing a busy signal or getting no answer on a campus extension

• Press 6
• Listen for confirmation tone (three beeps)
• Hang up

When a busy extension placed on callback becomes available, your phone will ring with eight seconds of fast ringing

• Lift handset before ringing has stopped

To cancel a callback

• Press #6#

Call Hold

With party on the line

• Press "R" button or "Flash" button
• Listen for recall dial tone (three beeps and dial tone)
• Hang up

To retrieve call

• Lift the handset and your party will be reconnected.
• After a call is on hold for five minutes, your phone will ring you back

Inquiry

With party on the line

• Press "R" button or "Flash" button
• Listen for recall dial tone (three beeps and dial tone)
• Dial second party

To refer back to first party

• Press 2

To alternate between the two parties

• Press 2

Call Transfer

With party on line

• Press "R" button or "Flash" button
• Listen for recall dial tone (three beeps and dial tone)
• Dial second party (internal only)
• Hang up

Conference

With first party on line

• Press "R" button or "Flash" button
• Listen for recall dial tone (three beeps and dial tone)
• Dial next party (begin with 9 for outside access if calling off-campus)
• After party answers, press 3
• Listen for conference tone (one long beep) all parties are connected

Note: Repeat these steps to connect up to eight parties. A maximum of six may be external numbers.

Call Pickup

To answer a ringing extension within your pre-programmed pick-up group

• Press 77

For directed call pick-up (to answer any ringing extension not within the pickup group)

• Dial the ringing extension number
• Listen for busy tone
• Press 8 to connect

Call Diversion

Sends your calls to a pre-programmed answer point

Divert Type	Activate	Deactivate
All Calls	*2#	#2#
Busy	*22#	#22#
No Answer	*21#	#21#

Follow-Me

Directs all calls to any extension

• Lift handset
• Press *2* + the 5-digit extension number you want your calls diverted to + #
• Listen for confirmation tone (three beeps)
• Hang up

To cancel

• Lift handset
• Press #2#

Call Waiting

To answer call waiting (after hearing tone)

• Hang up first call, second call rings through

Or...

• Press 2 to hold first call and connect to second call

To send call waiting tone to a busy campus extension

• Press 5
• Listen for busy tone to change to a ringing tone
• Wait for party to answer
• If busy tone continues after pressing 5
• Hang up, call waiting signal was not accepted

Individual Abbreviated Dialing

To program numbers (access to this feature must be preprogrammed by the Telecommunications Department)

• Press *51* + one digit (0-9) to represent the dialed number + * + number (begin with 9 for outside access if calling off-campus) + #

To dial abbreviated numbers

• Press ** plus the digit (0-9) you programmed to represent the number to be dialed

To cancel a single abbreviated number

• Press #51* + the digit (0-9) that represents the number to be canceled + #

Feature Descriptions

ODN (Own Directory Number)

An ODN is simply your extension number.

Call Diversion

A pre-programmed answering point such as voice mail, or a department secretary’s extension number.

Pick-up Group

Access a ringing extension by pressing “77”. List at least one extension number in the group on a work order when requesting a new Pick-up Group member.

Call Waiting

A beep indicates a call is waiting on an analog set. Call waiting is automatically assigned unless requested otherwise.