Voicemail Instructions

• Voice mail is a convenient tool, and in today’s technology and information driven work-place, it has come to be an expected commodity and asset by callers and call-recipients alike.
• If used properly and knowledgeably, voice mail can enhance interpersonal communication and productivity
• A voice mailbox number is normally the same as a user's 5-digit extension number
• If your mailbox was recently installed or "refreshed", you may hear a tutorial and "novice" prompts
• You may also hear "novice" prompts when you return to logging onto your voice mailbox after a long period of inactivity
• Novice prompts will cease after login activity has been reestablished
• Most system prompts can be interrupted at any time
• If calling another user, and your call diverts to their voice mailbox, it is easy to skip listening to the greeting by pressing * and recording your message after the signal
• It is easy to skip the initial prompts after logging onto your mailbox by pressing the number of the feature you wish to access immediately after login
• Retrieve messages often!
• Messages waiting lights (on digital phones) will be visible
• Stutter dial tone will be audible when a message is waiting
• Check for messages daily even if these signals are not present
• Return calls at your earliest convenience

When calling and leaving a message in a mailbox, you may:

• Key in any 5-digit extension at any time before or after leaving a message
• Press "*" to bypass greeting and get tone to leave message

• Dial "55999"
• Press "*"
• Enter mailbox number of recipient
• Record message
• Hang up

• Dial "55999" OR press Voice Mail button when lit (digital phones only)
• Listen to all voice prompts
• Press "*" for quick messaging or "##" to access Voice Mail
• Enter security code (Security code must be 5 - 10 digits)

• On campus dial "55999", off-campus dial 9855999
• Listen to all voice prompts
• Press "*" for quick messaging or "##" to access Voice Mail
• Enter security code (Security code must be 5 - 10 digits)

Access Voice Mail (see instructions for accessing Voice Mail)

To listen to messages in order from oldest to most recent:

• Press "5"

To listen to message in order from most recent to oldest:

• Press "15"

To hear options

• Press "0" OR refer to Voice Mail Flow Chart:

To save a message:

• Press "7"

To discard a message:

• Press "3"

To exit Voice Mail:

• Press "9,9"

Access Voice Mail (see above instructions for accessing Voice Mail)

To send a message:

• Press "6"
• Enter 5 digit extension(s)

When finished addressing:

• Press "#"
• Record message

When finished recording:

• Press "#"

To send a message:

• Press "#"

To exit Voice Mail:

• Press "9,9"

Access Voice Mail (see above instructions for accessing Voice Mail)

To access custom options:

• Press "16"

To select record name:

• Press "8"
• Record name at the tone

To accept name:

• Press "#"

Access Voice Mail (see above instructions for accessing Voice Mail)

To access greetings:

• Press "4"

To record a new greeting:

• Press "6"

Example: "Hello, this is Jane Doe. I'm away from mydesk. Please leave a detailed message with your name and a number where you can be reached."

When finished recording:

• Press "#"

To re-record your greeting:

• Press "4"

To begin recording:

• Press "6"

To accept and activate greeting:

• Press "#"

To exit Voice Mail:

• Press "9,9"

Access Voice Mail (see above instructions for accessing Voice Mail)

To access custom options:

• Press "16"

To select security code:

• Press "2"
• Enter new security code

To accept security code:

• Press "#"

To exit Voice Mail

• Press "9,9"

(Alternate Answering Extension) Access Voice Mail (see instructions for accessing Voice Mail)

To access custom options:

• Press "16"

To select personal assistant:

• Press "5"
• Enter personal assistant's extension number

To accept personal assistant:

• Press "#"

To exit Voice Mail

• Press "9,9"

Access Voice Mail (see above instructions for accessing Voice Mail)

To access custom options:

• Press "16"

To access personal distribution list:

• Press "6"

To add a list:

• Press "1"
• Enter a 2 digit list number (must be 01 - 09)

When finished:

• Press "#"
• Record a name for your list

When finished:

• Press "#"

To exit Voice Mail

• Press "9,9"

When ready to send a message to a group, see "Sending Messages"

To initiate exit:

• Press "9"

To end session:

• Press "9"

To exit mailbox and make another call or enter another mailbox:

• Press "0"

To continue using your mailbox:

• Press "*"