Balanced Scorecards Basics
The implementation of a division wide Balanced Scorecard (BSC) is a major initiative aimed at aligning all DAF unit efforts with overall division strategic goals. A Balanced Scorecard aims at aligning the division's customer, financial, internal business, and employee learning and growth strategic goals by use of its inherent, systemic management approach. This involves setting detailed measures and targets for success throughout the various operational areas and levels of the division. The end result is a thoroughly quality-minded, results-oriented, and balanced DAF operation.
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- Terminology (pdf/39 KB)
Concepts Presentations
- Overview (given to CSULB DAF balanced scorecard teams, 3.8 MB)
CSULB Administration and Finance Presentations
- QI and Balanced Scorecard Status (given at General Managers meeting October 2003, 886 KB)
- BSC Rollout v5 (given at General Managers meeting August 2004, 116 KB)