Customer |
- Meet Customer Needs and Expectations
|
|
Customer |
- Respond Quickly to Desktop Support Issues
|
- Time to Respond to ESS Questions
|
Financial |
- Minimize Risk to the University
|
- Reported Injury Rate
- Lost Workdays per 100 FTE
|
Financial |
|
- Number of EAR Forms Processed for ESS Transactions Allowed On Line
|
Internal
Business Process |
- Reduce Open Issues Being Handled by HR Technical
|
- Total # of Open Issue Tracks
- Helpdesk Tickets per FTE
|
Internal
Business Process |
- Increase Accessibility and Consistency to Budget Facts on Web
|
- Timeliness of Budget Facts on the Web
- # of Hits to Website
|
Employee & Organizational
Capacity |
- Attract, Retain, and Enable a Highly Skilled and Diverse Workforce
|
- Training and Development Hours per Employee
- Cross Training % to Plan
- Retention
|
Employee & Organizational
Capacity |
- Increase Employee Satisfaction
|
- % Satisfied
- Voluntary Absences
|
