Customer |
- Meet Customer Needs and Expectations
|
|
Customer |
- Provide Effective One-Stop Service to Students
|
|
Financial |
- Minimize Risk to the University
|
- Reported Injury Rate
- Lost Workdays per 100 FTE
|
Financial |
- Ensure Timely Collection of Student Fees
|
- % of AR to YTD Revenue
- Perkins Default Rate
|
Internal
Business Process |
- Complete Reconciliations by Day 15
|
- % of Reconciliations Complete by the 15th
|
Internal
Business Process |
- Increase % of Students Paying Online
|
|
Internal
Business Process |
- Increase the Amount of Students Paying On Time
|
- % of Students Paying On Time
|
Employee & Organizational
Capacity |
- Attract, Retain, and Enable a Highly Skilled and Diverse Workforce
|
- Training & Development Hours per Employee
- Retention
|
Employee & Organizational
Capacity |
- Increase Employee Satisfaction
|
- % Satisfied
- Voluntary Absences
|
