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California State University, Long Beach
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PPFM - Construction Management

Category
Objectives
Measurements
Customer
  • Meet Customer Needs and Expectations
  • % Satisfied
 Customer
  • Complete Projects on Time
  • % Projects Completed on Time
 Customer
  • Reduce Pay Processing Time to 6 Days
  • Avg Pay Processing Time
Financial
  • Minimize Risk to the University
  • Reported Injury Rate
  • Lost Workdays per 100 FTE
Financial
  • Match or Beat Contractor Bids
  • Estimates as a % of Contractor Bids (Avg)
Financial
  • Stay within Projects' Budgets
  • Avg Management Costs as a % of Total Project Costs
Internal Business Process
  • Reduce Time to Complete Punchlist
  • Avg Punchlist Cycle Time
Internal Business Process
  • Increase Inspection Rate to 85% and Completeness of Inspection Reports to 85%
  • Avg Inspection Rate for Active Projects
Internal Business Process
  • Effective Policies and Procedures
  • Avg Completion Rate for Inspection Reports
Employee & Organizational Capacity
  • Attract, Retain, and Enable a Highly Skilled and Diverse Workforce
  • Training and Development Hours per Employee
  • Retention
 Employee & Organizational Capacity
  • Increase Employee Satisfaction
  • % Satisfied
  • Volutary Absences
Initiatives
  • Unit Initiatives:
    • Prolog Implementation
    • Police Remodel
  • Campus Goals/ Initiatives:
    • Telecommunications Infrastructure Upgrade
    • Library Addition
    • Parking Structure