Customer |
- Meet Customer Needs and Expectations
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Customer |
- Pay All Vendors Within Terms
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Financial |
- Minimize Risk to the University
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- Reported Injury Rate
- Lost Workdays per 100 FTE
|
Financial |
- Maximize Investment Earnings
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- Investment to Cash Efficiency
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Internal Business Process |
- Deliver Convenience to Our Customers Through Efficient Processing of Key UCO Tasks
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- Avg Time to Input Invoices
- Avg Time to Process Invoices
- Month End Close After Receipt of Payroll Tape
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Internal Business Process |
- Proactively Manage General Ledger Accounts for Accuracy and Usefulness
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- # of Abnormal Balances
- % of Campus Accounts
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Internal Business Process |
- Partner With Customers to Implement and Comply with UCO Standards and Principles
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Employee & Organizational Capacity |
- Attract, Retain, and Enable a Highly Skilled and Diverse Workforce
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- Training & Development Hours per Employee
- Retention
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Employee & Organizational Capacity |
- Increase Employee Satisfaction
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- % Satisfied
- Voluntary Absences
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