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California State University, Long Beach
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FM – Procurement & Support Services - Receiving (Distribution)

Category
Objectives
Measurements
Customer
  • Maintain Accurate Package Delivery
  • # of Redeliveries
Customer
  • Deliver Packages in a Timely Manner
  • Avg Time to Deliver Packages
Financial
  • Minimize per Unit Costs
  • Cost Per Unit
Internal Business Process
  • Maintain a High Level of Productivity in Processing Packages
  • Packages Processed per FTE
Employee & Organizational Capacity
  • Attract, Retain, and Enable a Highly Skilled and Diverse Workforce
  • Training & Development Hours per Employee
  • Retention
Employee & Organizational Capacity
  • Increase Employee Satisfaction
  • % Satisfied
  • Voluntary Absences