Skip to Local Navigation
Skip to Content
California State University, Long BeachCalifornia State University, Long Beach
Skip to Content

Division Scorecard

Category
Objectives
Measurements
Customer
  • Provide high quality services that enhance customer access and usability – Achieve excellence in service delivery to support academic priorities and foster student success
  • Customer Satisfaction Score (% Satisfied)
Customer
  • Provide high quality services that enhance customer access and usability – Achieve excellence in service delivery to support academic priorities and foster student success
  • Response Time
Financial
  • Responsible planning and stewardship of university resources – Pursue opportunities to leverage campus spending, minimize risk, and provide cost effective services.
  • Injury Rate
  • # of lost workdays per 100 FTE
Financial
  • Responsible planning and stewardship of university resources – Pursue opportunities to leverage campus spending, minimize risk, and provide cost effective services.
  • Process / Production / Commodity Costs
Business Process Capabilities
  • Simplify and streamline university processes – Provide clear policies, simple procedures, and efficient work processes.
  • Cycle Time
Business Process Capabilities
  • Simplify and streamline university processes – Provide clear policies, simple procedures, and efficient work processes.
  • Productivity
Business Process Capabilities
  • Simplify and streamline university processes – Provide clear policies, simple procedures, and efficient work processes.
  • Accessible
  • Effective
Employee & Organizational Capacity
  • Attract, retain, and develop a skilled workforce – Maintain a high level of employee satisfaction by recruiting the best and brightest and developing needed competencies. Foster teamwork, integrity, and trust.
  • # of Hours of Training per Employee
  • Retention
Employee & Organizational Capacity
  • Attract, retain, and develop a skilled workforce – Maintain a high level of employee satisfaction by recruiting the best and brightest and developing needed competencies. Foster teamwork, integrity, and trust.
  • Employee Satisfaction Score (% Satisfied)
  • Voluntary Absenteeism
Initiatives
  • Common Management System (CMS)
  • Division Wide Balanced Scorecard
  • Master Plan
  • Chancellor's Office Customer Satisfaction Initiative
  • Employee Morale Survey and Action Plan
  • Major Construction Projects (e.g. Parking)
  • Confidential Information Security Plan
  • Electronic Publishing Initiative