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California State University, Long Beach
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FM – Financial Management Information Systems (FMIS)

Category
Objectives
Measurements
Customer
  • Meet Customer Needs and Expectations
  • % Satisfied
Customer
  • Produce Accurate PS Finance End User Reports
  • % of End User Reports Run Correctly (no reruns)
Customer
  • Reduce Response Time to Support Requests
  • Avg Turnaround Time for Requests - PeopleSoft
  • Avg Turnaround Time for Requests - Desktop
Financial
  • Minimize Risk to the University
  • Reported Injury Rate
  • Lost Workdays per 100 FTE
Internal Business Process
  • Reduce Cycle Time of Support Requests
  • Avg Staff Time to Complete Requests- PeopleSoft
  • Avg Staff Time to Complete Requests- Desktop
Internal Business Process
  • Complete Project Requests in a Timely Manner
  • % of Project Target Dates Met
Employee & Organizational Capacity
  • Attract, Retain, and Enable a Highly Skilled and Diverse Workforce
  • Training & Development Hours per Employee
  • Retention
Employee & Organizational Capacity
  • Increase Employee Satisfaction
  • % Satisfied
  • Voluntary Absences