University Services – Institutional Research & Assessment
Customer |
- Meet Customer Needs and Expectations
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Customer |
- Ensure That Reporting Data is Readily Available for Users
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- Avg Time to Complete Adhoc Report Requests
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Financial |
- Minimize Risk to the University
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- Reported Injury Rate
- Lost Workdays per 100 FTE
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Internal Business Process |
- Reduce Adhoc Reporting Requirements to Less Than One FTE
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- Adhoc Utilization
- # of Adhoc Reports per FTE
- Total Productive Time
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Internal Business Process |
- Increase IR Website Usage
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- # of Requests on IR Website
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Employee & Organizational Capacity |
- Attract, Retain, and Enable a Highly Skilled and Diverse Workforce
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- Training & Development Hours per Employee
- Retention
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Employee & Organizational Capacity |
- Increase Employee Satisfaction
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- % Satisfied
- Voluntary Absences
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- Upgrade of IR Website
- College Ranking Review
- Student Success Initiative
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