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California State University, Long Beach
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PPFM – Parking and Transportation

Category
Objectives
Measurements
Customer
  • Meet Customer Needs and Expectations
  • % Satisfied
Customer
  • Decrease CASHNet Waiting-In-Line Time
  • Permit Purchase Wait Time (semi annual)
Customer
  • Decrease Campus Connection Wait Time
  • Campus Connection Wait Time
Customer
  • Increase Uptime of Parking Meters
  • Parking Meter Uptime
Financial
  • Minimize Risk to the University
  • Injury Rate
  • Lost Workdays per 100 FTE
Financial
  • Provide Cost Effective Shuttle Services
  • Cost of Shuttle per Passenger
  • Cost of Citation Process
Internal Business Process
  • Increase Responses of Group Reservations Requesters Contacted in Advance
  • Response to Proactive Advising – Group Reservations
Internal Business Process
  • Decrease # of Days for Special Event Parking Certification
  • Turn Around Time – Special Events
Internal Business Process
  • Decrease # of Days for Completing Administrative Reviews
  • Turn Around Time – Administrative Reviews
Internal Business Process
  • Increase Participation in Alternate Transportation
  • Alt. Transportation Participation
Internal Business Process
  • Increase Enforcement Effectiveness
  • Enforcement Effectiveness
Employee & Organizational Capacity
  • Attract, Retain, and Develop a Highly Skilled and Diverse Workforce
  • Training & Development Hours per Employee
  • Retention
Employee & Organizational Capacity
  • Increase Employee Satisfaction
  • % Satisfied
  • Voluntary Absences
Initiatives
  • New Parking Structure
  • New Program To Anticipate Campus Departments Needs For Group Reservations And Advise On Options