Customer |
- Meet Customer Needs and Expectations
|
|
Customer |
- Respond to Leave Inquiries Promptly
|
- Avg Time to Respond to Leave Inquiries
|
Financial |
- Minimize Risk to the University
|
- Injury Rate
- Lost Workdays per 100 FTE
|
Financial |
- Recoup AR Dollars Outstanding
|
|
Internal Business Process |
- Timely and Accurate Paychecks
|
- Avg Time to Process Timesheets (SEAR Processing)
|
Internal Business Process |
- Reduce Number of Timesheet Errors
|
- # of Timesheet Errors per Cycle
- Avg Aging of ARs
|
Internal Business Process |
- Improve Benefits Process by Upfront Verification
|
- % of Benefit Change Corrections
|
Employee & Organizational Capacity |
- Attract, Retain, and Develop a Highly Skilled and Diverse Workforce
|
- Training & Development Hours per Employee
- Retention
|
Employee & Organizational Capacity |
- Increase Employee Satisfaction
|
- % Satisfied
- Voluntary Absences
|
