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California State University, Long BeachCalifornia State University, Long Beach
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B&HRM – Benefits & Staff Human Resources

Category
Objectives
Measurements
Customer
  • Become More Knowledgeable About Our Customer Satisfaction Levels
  • % Satisfied
Customer
  • Provide Quality T&D Programs
  • Avg Evaluation Rating for Training Programs
Customer
  • Keep the Recruitment Process Expeditious & Consistent
  • Response Time for Hiring Packet
  • Response Time – Close of Job to Application Distribution
  • Avg Time to Fill Positions (MPP & Staff)
Financial
  • Minimize Risk to the University
  • Reported Injury Rate
  • Lost Workdays per 100 FTE
Financial
  • Utilize Automation to Save Money and Time in the Recruitment Process
  • Cost of Recruitment
Internal Business Process
  • Provide as Much Training as Possible with High Levels of Participation
  • # of Training Hours Provided for Campus Wide Participation
  • # of Campus Wide Training of Participants
Internal Business Process
  • Improve Managers' Understanding of University Politics and Procedures to Better Manage Workforce and Reduce Risk
  • % of Eligible Managers/Super-Visors Completed Essentials Training
Internal Business Process
  • Facilitate Completion of Employee Evaluations
  • % of Evaluation Completed by Deadline (MPP, Staff, Probationary, New Mgr MPP)
Employee & Organizational Capacity
  • Attract, Retain, and Enable a Highly Skilled and Diverse Workforce
  • Training and Development Hours per Employee
  • Employee Retention
Employee & Organizational Capacity
  • Increase Employee Satisfaction
  • % Satisfied
  • Voluntary Absences