Customer |
- Meet Customer Needs and Expectations
|
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Customer |
- Provide an Accurate Time Estimate for On-Time Delivery
|
- Total Variance of Actual to Estimated Hours
|
Financial |
- Minimize Risk to the University
|
- Reported Injury Rate
- Lost Workdays per 100 FTE
|
Financial |
- Stay within Planning Budget Allocations
|
- PP PRE Actual as a % of Budget
- Actual Consulting Fees as a % of CO Fees Originally Available
|
Internal Business Process |
- Maintain an Accurate and Timely Set of Building Documents
|
- Cycle Time to Complete As Built Drawings
- As Builts % Complete (Projects)
|
Internal Business Process |
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Employee & Organizational Capacity |
- Attract, Retain, and Develop a Highly Skilled and Diverse Workforce
|
- Training & Development Hours per Employee
- Retention
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Employee & Organizational Capacity |
- Increase Employee Satisfaction
|
- % Satisfied
- Voluntary Absences
|
