Customer |
- Meet Customer Needs and Expectations
|
|
Customer |
- Respond Promptly to Customer Needs
|
- Response Time for Emergency Calls
|
Financial |
- Minimize Risk to the University
|
- Reported Injury Rate
- Lost Workdays per 100 FTE
|
Financial |
|
- % of Fleet Costs to Total O&E Budget
|
Internal Business Process |
- Timely Processing of Police Reports
|
- Avg Time to Process Reports
|
Internal Business Process |
- Take a Proactive Stance to Preventing Crime
|
- Avg Enforcement Rate per Patrol officer
- # of Hours of Billable OT as % of Total Hours Worked
|
Employee & Organizational Capacity |
- Attract, Retain, and Enable a Highly Skilled and Diverse Workforce
|
- Training & Development Hours per Employee
- Retention
- % of Employees Meeting Target
- % of Employees with POST Cert Grade & Dept Dev. Essential Courses Completed
|
Employee & Organizational Capacity |
- Increase Employee Satisfaction
|
- % Satisfied
- Voluntary Absences
|
