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California State University, Long Beach
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FM – Procurement & Support Services – Print Shop

Category
Objectives
Measurements
Customer
  • Customer Satisfaction
  • % Satisfied
Customer
  • Provide Printing Services Using a Competitive Pricing Structure
  • % of Print Jobs Completed on Time
Financial
  • Minimize Risk to the University
  • Injury Rate
  • # of Lost Workdays
Financial
  • Print Shop Self Sustaining
  • Expenses as a % of Revenue
  • Labor Costs as # of Revenue
Internal Business Process
  • Maintain a Reasonable and Reliable Turnaround Schedule for Printing
  • Print Proof to Completion Cycle Time (print shop)
  • Quick Copy Login to Delivery Cycle Time
Internal Business Process
  • Increase Productivity
  • Dollar Revenue per Employee Hour (print shop)
  • Dollar Revenue per Employee Hour (quick copy)
Employee & Organizational Capacity
  • Attract, Retain, and Enable a Highly Skilled and Diverse Workforce
  • Training & Development Hours per Employee
  • Retention
Employee & Organizational Capacity
  • Increase Employee Satisfaction
  • % Satisfied
  • Voluntary Absences
Initiatives
  • Printing Database Upgrade