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California State University, Long Beach
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Enrollment Services - Evaluations & Records

Category
Objectives
Measurements
Customer
  • Meet Customer Needs and Expectations
  • % Satisfied (Customer)
Customer
  • Timely Turnaround Time for Transcript Request Fulfillment
  • Timely Transcript Delivery %
Customer
  • Timely Response for Follow Up Referrals and Appeals
  • Timely E&R Follow Up and Appeals %
Financial
  • Minimize Risk to the University
  • Reported Injury Rate
  • Lost Workdays per 100 FTE
Internal Business Process
  • Notify Degree Audits Before Final Semester
  • % of Degree Audits Completed Before Final Semester
Internal Business Process
  • Improve Completion Time of Initial TCEs for New Transfer Students
  • Timely Initial TCE %
Internal Business Process
  • Provide Timely TCEs for Continuing Students
  • Net Reduction In Backlogged TCEs and Supplements
Employee & Organizational Capacity
  • Attract, Retain, and Enable a Highly Skilled and Diverse Workforce
  • Training and Development Hours per Employee
  • Employee Retention
Employee & Organizational Capacity
  • Increase Employee Satisfaction
  • % Satisfied (Employee)
  • Voluntary Absence Rate
Initiatives
  • Reorg of TCE Group With Articulation Office
  • Development and Deployment of Athletic Eligibility System Module
  • Implementation of In-House Diploma Production Capabilityy
  • Program Procedure Revise for Returning Graduates
  • Imaging Implementation