Featured Articles About Quality Improvement
- Your Message Inside Goes Outside
By Patricia Childers
(also available in
PDF)
The Forum study found that organizations with engaged employees have customers who use their products more. This increased level of customer usage leads to higher levels of customer satisfaction.
- 10 best practices for workplace innovation
(also available in
PDF,
MS Word
)
When applied, the 10 Best Practices translate immediately and directly to impressive leaps in company performance, customer service, and also employee satisfaction.
- The Seven Demands of Leadership
What separates great leaders from the rest? Read the Gallup Organization's research on the seven demands of leadership: Visioning, Maximizing Values, Challenging Experience, Mentoring, Building a Constituency, Making Sense of Experience, and Knowing Self. It may change the way you work!
