2005 ASM Summary Results
Legend
Positive answers at 80% and above are indicated by green. Positive responses between 60% and 79.9% are indicated by yellow. Responses less than or equal to 59.9% are indicated by red.
Payroll and Benefits Services
Rating level of satisfaction with the following attributes
| Attribute | Scale | % Satis. | # Resp. |
|---|---|---|---|
| Overall satisfaction with the services provided | 3.42 | 100% | 19 |
| Ease of use of forms and procedures for timekeeping | 3.05 | 84% | 19 |
| Timeliness of response to time keeping questions/requests | 3.44 | 94% | 18 |
| Effective problem resolution | 3.11 | 68% | 19 |
| Effectiveness of Payroll/Benefit recommendations | 3.28 | 83% | 18 |
| Working relations with your department | 3.53 | 95% | 19 |
| How satisfied are you with the Payroll/Benefits web site | 2.83 | 67% | 12 |
| Total Respondents | 19 |
Staff Personnel - Recruiting
Rating level of satisfaction with the following attributes
| Attribute | Scale | % Satis. | # Resp. |
|---|---|---|---|
| Overall satisfaction with the services provided for recruiting | 3.53 | 100% | 19 |
| Timeliness of hiring process for staff/management positions | 3.32 | 84% | 19 |
| Communication on status of recruitment | 3.32 | 89% | 19 |
| Appropriate classification determination | 3.39 | 94% | 18 |
| Knowledge and professionalism of staff | 3.47 | 95% | 19 |
| Ease of use of forms procedures for hiring | 3.21 | 84% | 19 |
| Total Respondents | 19 |
Budget and Human Resources Information Systems
Rating level of satisfaction with the following attributes
| Attribute | Scale | % Satis. | # Resp. |
|---|---|---|---|
| Overall satisfaction with the services provided | 3.5 | 100% | 18 |
| Timely and accurate budget data provided upon request | 3.5 | 100% | 18 |
| Responsiveness to and correction of payroll distribution errors | 3.56 | 94% | 18 |
| Providing tools for budget projections | 3.46 | 92% | 13 |
| Timeliness of budget transfers Position Action Forms and employee actions | 3.67 | 94% | 18 |
| Total Respondents | 18 |
Mail Services
Rating level of satisfaction with the following attributes
| Attribute | Scale | % Satis. | # Resp. |
|---|---|---|---|
| Overall satisfaction with the services provided | 2.56 | 63% | 16 |
| Timeliness of mail delivery to you | 2.64 | 64% | 14 |
| Accuracy of mail delivery | 2.63 | 69% | 16 |
| Timeliness of mail delivery to intended recipient when you are the sender | 2.54 | 69% | 13 |
| Information or training on the preparation of mail delivery | 2.58 | 67% | 12 |
| Total Respondents | 19 |
The Controller's Office
Rating level of satisfaction with the following attributes
| Attribute | Scale | % Satis. | # Resp. |
|---|---|---|---|
| Overall satisfaction with the services provided | 3.24 | 100% | 17 |
| Knowledge and professionalism of staff | 3.28 | 100% | 18 |
| Timeliness of payment to vendors | 3 | 83% | 18 |
| Responsiveness of staff to your request/question | 3.28 | 89% | 18 |
| Timeliness of GL changes and/or adjustments | 3.28 | 83% | 18 |
| Clear easy to follow policies and procedures | 2.94 | 76% | 17 |
| Effective timeliness in handling invoices | 3.06 | 83% | 18 |
| Total Respondents | 19 |
Financial Management Information Systems (FMIS)
Rating level of satisfaction with the following attributes
| Attribute | Scale | % Satis. | # Resp. |
|---|---|---|---|
| Overall satisfaction with services provided | 3.18 | 94% | 17 |
| Timeliness in completing PS Finance User ID changes | 3.08 | 85% | 13 |
| Responsiveness in resolving issues reported to FIS helpdesk (PS Finance) | 3.17 | 83% | 18 |
| Quality of technical support provided for PeopleSoft Finance System | 3.2 | 93% | 15 |
| Timeliness of weekly and monthly PS Finance reports | 3.24 | 94% | 17 |
| Availability of reports to meet end users needs | 3.06 | 83% | 18 |
| Timeliness and quality (meets specifications) of new end user reports requested | 3.08 | 77% | 13 |
| Total Respondents | 18 |
Purchasing
Rating level of satisfaction with the following attributes
| Attribute | Scale | % Satis. | # Resp. |
|---|---|---|---|
| Overall satisfaction with the services provided | 3.18 | 94% | 17 |
| Accessibility of staff when needed | 3.18 | 88% | 17 |
| Ease of submitting a requisition | 3.31 | 94% | 16 |
| Clear easy to follow policies and procedures | 3.18 | 88% | 17 |
| Time between initiating a requisition and issuing a purchase order | 3 | 81% | 16 |
| Timeliness of receiving goods and/or services from time of requisition | 3.13 | 87% | 15 |
| Availability of information on the status of my order | 3.06 | 81% | 16 |
| Promote competitive bidding & reduce sole source reliance | 3.36 | 91% | 11 |
| Taking advantage of all vendor discounts that are allowed | 3.29 | 93% | 14 |
| Rush and emergency orders are accommodated | 3.38 | 94% | 16 |
| Knowledge and professionalism of staff | 3.41 | 94% | 17 |
| Efficiency of Procurement Credit Card purchase option | 3.72 | 100% | 18 |
| Usefulness of Procurement Credit Card purchase option | 3.72 | 100% | 18 |
| Total Respondents | 18 |
Facilities Management
Rating level of satisfaction with the following attributes
| Attribute | Scale | % Satis. | # Resp. |
|---|---|---|---|
| Overall satisfaction with the services provided | 2.94 | 82% | 17 |
| Knowledge and professionalism of staff | 3.18 | 94% | 17 |
| Ease of use of key issue process | 3.13 | 88% | 16 |
| The electronic work order meets my needs | 3.17 | 100% | 12 |
| Timeliness of billing process | 2.65 | 59% | 17 |
| Accuracy of the billing process | 2.94 | 89% | 18 |
| Timeliness of response to routine requests | 3 | 83% | 18 |
| Timeliness of response to urgent/emergency problems | 3.12 | 88% | 17 |
| Quality of landscaping and grounds | 3.44 | 89% | 18 |
| Quality of custodial services provided | 3 | 75% | 16 |
| Total Respondents | 19 |