2005 General Staff and Faculty Survey Results
- Controller's Office
- Facilities Management
- Mail Services
- Parking and Transportation Services
- Payroll and Benefits Services
- Purchasing Department
- Staff Personnel Services Training Development Program
- Information Technology Services
- University Police
- Print Shop and Quick Copy
- Staff Personnel - Recruiting
- Safety and Risk Management
Legend
Positive answers at 80% and above are indicated by green. Positive responses between 60% and 79.9% are indicated by yellow. Responses less than or equal to 59.9% are indicated by red.
Controller's Office
Rating levels of satisfaction with the following attributes of the Controller's Office
All Staff + Faculty
| Attribute | Scale | % Satisfied | # of Resp. |
|---|---|---|---|
| Overall satisfaction with services provided | 3.10 | 89.9% | 258 |
| Timeliness of travel and expense reimbursement | 3.00 | 85.1% | 235 |
| Ease of travel reimbursement process | 2.94 | 80.1% | 221 |
| The Controller's Office provides adequate communication regarding matters affecting the campus community | 2.89 | 77.9% | 226 |
| Total Respondents | 402 |
Facilities Management
Rating levels of satisfaction with the following attributes of Facilities Management
All Staff + Faculty
| Attribute | Scale | % Satisfied | # of Resp. |
|---|---|---|---|
| Overall satisfaction with services provided | 3.19 | 90.8% | 433 |
| Attractive and visually appealing campus grounds | 3.54 | 96.3% | 434 |
| Quality of Exterior public area maintenance (litter gum on walks trash cans cigarette urns general cleanliness) | 3.26 | 88.0% | 440 |
| Quality of interior lighting | 3.15 | 87.4% | 438 |
| Quality of exterior lighting | 3.10 | 84.5% | 427 |
| Building components function as they should (e.g. doors locks floor coverings white boards stairwells etc.) | 3.09 | 84.6% | 435 |
| Heating Ventilation and Air Conditioning function well (note many buildings do not have A/C) | 2.71 | 65.7% | 429 |
| If dissatisfied with heating/air are you satisfied with FM response to hot/cold calls? | 2.96 | 79.2% | 308 |
| Customer Service Center is helpful in resolving issues | 3.17 | 87.5% | 337 |
| Timeliness of response to service requests | 3.05 | 82.0% | 366 |
| Total Respondents | 447 |
Quality of Custodial Services for: All Staff + Faculty
| Area | Scale | % Satisfied | # of Resp. |
|---|---|---|---|
| Office | 3.06 | 78.6% | 421 |
| Restrooms | 2.94 | 74.8% | 436 |
| Public Areas | 3.18 | 91.2% | 432 |
| Total Respondents | 444 |
Mail Services
Rating levels of satisfaction with the following attributes of Mail Services
All Staff + Faculty
| Attribute | Scale | % Satisfied | # of Resp. |
|---|---|---|---|
| Overall satisfaction with the services provided | 2.82 | 72.4% | 406 |
| Timeliness of mail delivery to you | 2.70 | 65.3% | 406 |
| Accuracy of mail delivery | 2.76 | 71.6% | 398 |
| Timeliness of mail delivery to intended recipient when you are the sender | 2.72 | 65.1% | 367 |
| Information or training on the preparation of mail delivery | 2.78 | 71.5% | 242 |
| Total Respondents | 518 |
Parking and Transportation Services
Rating levels of satisfaction with the following attributes of Parking and Transportation Services
All Staff + Faculty
| Attribute | Scale | % Satisfied | # of Resp. |
|---|---|---|---|
| The ease of obtaining an employee permit | 3.41 | 94.0% | 415 |
| The accessibility of our services | 3.30 | 93.9% | 409 |
| The staff advice regarding your parking needs | 3.23 | 87.3% | 369 |
| The overall experience with parking facilities (lot conditions landscape cleanliness lighting) | 3.22 | 88.2% | 417 |
| The overall experience with parking equipment (gate arm gate key cards) | 3.23 | 92.8% | 414 |
| The overall experience with parking information (signage lot closure notification message boards web site maps events radio station) | 3.11 | 85.3% | 401 |
| The overall experience with peak demand efforts (staff assistance radio station off-campus parking & shuttle) | 3.02 | 82.8% | 326 |
| Total Respondents | 435 |
Payroll and Benefits Services
Rating levels of satisfaction with the following attributes of Payroll and Benefits Services
| Attribute | Scale | % Satisfied | # of Resp. |
|---|---|---|---|
| Overall satisfaction with the services provided | 3.38 | 94.6% | 406 |
| Ease of contacting Payroll/Benefits over the phone | 3.31 | 88.3% | 360 |
| Ease of contacting Payroll/Benefits by email | 3.38 | 93.3% | 238 |
| Effective problem resolution | 3.30 | 90.8% | 347 |
| Timely response to your requests | 3.33 | 90.7% | 377 |
| Knowledge and professionalism of staff | 3.44 | 94.7% | 397 |
| Total Respondents | 426 |
Purchasing Department
Rating levels of satisfaction with the following attributes of the Purchasing Department
All Staff + Faculty
| Attribute | Scale | % Satisfied | # of Resp. |
|---|---|---|---|
| Overall satisfaction with services provided | 3.09 | 87.7% | 195 |
| Efficiency of Procurement Credit Card purchase option | 3.35 | 94.1% | 119 |
| Usefulness of Procurement Credit Card purchase option | 3.33 | 94.0% | 117 |
| Variety of methods to purchase goods and services | 3.06 | 85.5% | 172 |
| Accessibility of staff when needed | 3.10 | 83.9% | 180 |
| Time between initiating a requisition and receipt of goods/services | 2.82 | 71.0% | 183 |
| Total Respondents | 390 |
Staff Personnel Services Training Development Program
Rating levels of satisfaction with the following attributes of Staff Personnel Services Training and Development Program
All Staff Only
| Attribute | Scale | % Satisfied | # of Resp. |
|---|---|---|---|
| Overall satisfaction with the services provided | 3.30 | 92.6% | 231 |
| Quality of Course offerings | 3.26 | 89.9% | 218 |
| Variety of Course offerings | 3.13 | 84.8% | 224 |
| Convenient scheduling | 3.27 | 91.7% | 217 |
| Quality of instruction | 3.35 | 93.8% | 208 |
| Ease of registering for training classes via the web | 3.50 | 95.0% | 202 |
| Total Respondents | 274 |
Information Technology Services
ITS Staff
Rating levels of satisfaction with the following attributes of Information Technology Services
Staff Only
| Attribute | Scale | % Satisfied | # of Resp. |
|---|---|---|---|
| Overall satisfaction with the services provided | 3.32 | 95.0% | 281 |
| Effectiveness of desktop support | 3.30 | 90.7% | 269 |
| Timeliness of desktop support resolutions | 3.24 | 88.3% | 265 |
| Lotus Notes performance | 3.40 | 95.7% | 255 |
| Responsiveness of ITS to technology requests | 3.31 | 91.0% | 255 |
| Effectiveness of ITS solutions | 3.30 | 91.1% | 248 |
| Availability of telephone (voice network) | 3.42 | 96.6% | 266 |
| Availability of data network | 3.39 | 97.2% | 251 |
| Total Respondents | 305 |
ITS Faculty
Rating levels of satisfaction with the following attributes of Information Technology Services
Faculty Only
| Attribute | Scale | % Satisfied | # of Resp. |
|---|---|---|---|
| Performance of campus email | 3.23 | 88.8% | 107 |
| Availability of Beachboard | 3.23 | 86.9% | 99 |
| Functions available on campus telephone system | 3.00 | 80.8% | 104 |
| Total Respondents | 114 |
University Police
Rating levels of satisfaction with the following attributes of University Police
All Staff + Faculty
| Attribute | Scale | % Satisfied | # of Resp. |
|---|---|---|---|
| Overall satisfaction with the services provided | 3.36 | 94.3% | 335 |
| Ease and quality of CSO escort service | 3.45 | 97.4% | 114 |
| General feeling of safety | 3.42 | 95.6% | 385 |
| Visibility of Police | 3.28 | 91.3% | 380 |
| Accessibility to services | 3.30 | 93.2% | 307 |
| Timeliness of police response | 3.26 | 84.2% | 19 |
| Knowledge and professionalism of staff | 3.18 | 72.7% | 22 |
| Total Respondents | 411 |
Print Shop and Quick Copy
Rating levels of satisfaction with the following attributes of University Print Shop and Quick Copy
All Staff + Faculty
| Attribute | Scale | % Satisfied | # of Resp. |
|---|---|---|---|
| Overall satisfaction with services provided | 3.42 | 89.5% | 38 |
| Knowledge and professionalism of staff | 3.46 | 89.2% | 37 |
| Ease of use of utilities/forms/procedures | 3.31 | 92.1% | 38 |
| Timeliness of Work Performed | 3.17 | 81.6% | 38 |
| Quality of Printing | 3.53 | 94.7% | 38 |
| Quality of Layout | 3.62 | 94.4% | 36 |
| Quality of copy service | 3.47 | 94.4% | 36 |
| Price of Work Performed | 2.91 | 75.7% | 37 |
| Total Respondents | 38 |
Staff Personnel - Recruiting
Rating levels of satisfaction with the following attributes of Staff Personnel - Recruiting
All Staff Only
| Attribute | Scale | % Satisfied | # of Resp. |
|---|---|---|---|
| Overall satisfaction with services provided | 2.96 | 70.8% | 24 |
| Timeliness of hiring process for staff/management positions | 2.60 | 52.0% | 25 |
| Communication on status of recruitment | 2.75 | 66.7% | 24 |
| Appropriate classification determination | 2.68 | 63.6% | 22 |
| Knowledge and professionalism of staff | 3.00 | 81.8% | 22 |
| Ease of use of forms and procedures for hiring | 2.80 | 65.0% | 20 |
| Total Respondents | 25 |
Safety and Risk Management
Rating levels of satisfaction with the following attributes of Safety and Risk Management
All Staff + Faculty
| Attribute | Scale | % Satisfied | # of Resp. |
|---|---|---|---|
| Overall satisfaction with services provided | 3.54 | 92.9% | 28 |
| Ease of use of forms and procedures for S&RM | 3.00 | 84.6% | 26 |
| Accessibility of S&RM personnel when needed | 3.62 | 92.6% | 27 |
| Knowledge and professionalism of staff | 3.64 | 92.9% | 28 |
| Effectiveness of service/advice regarding your issue | 3.39 | 89.3% | 28 |
| Effectiveness of web site regarding your issue | 3.22 | 82.4% | 18 |
| Effectiveness of training | 3.40 | 90.9% | 22 |
| Responsiveness of unit/staff to your request/question | 3.50 | 89.3% | 28 |
| Total Respondents | 29 |