California State University, Long Beach
Division of Administration & Finance
2005 Customer Satisfaction Survey
Prepared by CSULB Institutional Research and DAF Quality Improvement Program
Explanation of Results
Quality Improvement and Institutional Research tabulated all results. The following reports display results for discrete work units. Categories of "strongly agree" and "agree" were combined into a category labeled "agree." Similarly, categories of "strongly disagree" and "disagree" were combined into the singular response of "disagree." Each response is rated using a color scheme determined by the DAF Management team. Positive answers at 80% and above are indicated by green. Positive responses between 60% and 79.9% are indicated by yellow. Responses less than or equal to 59.9% are indicated by red.
"Total %" includes both faculty and staff responses tabulated together. The Total % has also been broken out into relevant populations for further analysis, including Faculty, Staff, MPP, and Staff (non-MPP).
Select units were part of an "optional" portion of the survey whereby a respondent could select a unit to score. Questions accompanied by a low response rate (<40) were part of the optional section.
Responses soliciting "other" and open-ended comments were transcribed. Content analyses of these responses were conducted and categorized. The responses were compiled into separate Microsoft Excel files for each discrete work unit.