Benefits Services
Rating levels of satisfaction with the following attributes of Benefits Services
All Staff + Faculty
| Attribute | % Sat 2005 | Change | % Sat 2006 | Resp. 2006 |
|---|---|---|---|---|
| Accessibility to Benefits staff when needed | 92.4% | 370 | ||
| Timely response to your requests | 90.7% | up | 90.9% | 363 |
| Effective problem resolution | 90.8% | down | 90.3% | 321 |
| Knowledge of staff | 94.7% | down | 92.3% | 364 |
| Professionalism of staff | 94.7% | down | 94.1% | 370 |
| Offers appropriate training | 87.8% | 254 | ||
| Easy to use Benefits Services website | 83.7% | 282 | ||
| Provides adequate communication regarding matters affecting employees (e.g. enrollment process benefits changes services provided) | 83.2% | 358 | ||
| Overall satisfaction with the services provided | 94.6% | down | 91.8% | 379 |
| Total respondents (including "Don't Knows") | 430 |
Faculty
| Attribute | % Sat 2005 | % Sat 2006 | Resp. 2006 |
|---|---|---|---|
| Accessibility to Benefits staff when needed | 93.3% | 120 | |
| Timely response to your requests | 86.7% | 89.9% | 119 |
| Effective problem resolution | 87.3% | 88.9% | 99 |
| Knowledge of staff | 89.6% | 115 | |
| Professionalism of staff | 95.0% | 120 | |
| Offers appropriate training | 88.5% | 61 | |
| Easy to use Benefits Services website | 80.8% | 78 | |
| Provides adequate communication regarding matters affecting employees (e.g. enrollment process benefits changes services provided) | 81.5% | 108 | |
| Overall satisfaction with the services provided | 89.6% | 92.6% | 122 |
All Staff
| Attribute | % Sat 2005 | % Sat 2006 | Resp. 2006 |
|---|---|---|---|
| Accessibility to Benefits staff when needed | 92.0% | 250 | |
| Timely response to your requests | 92.6% | 91.4% | 244 |
| Effective problem resolution | 92.4% | 91.0% | 222 |
| Knowledge of staff | 93.6% | 249 | |
| Professionalism of staff | 93.6% | 250 | |
| Offers appropriate training | 87.6% | 193 | |
| Easy to use Benefits Services website | 84.8% | 204 | |
| Provides adequate communication regarding matters affecting employees (e.g. enrollment process benefits changes services provided) | 84.0% | 250 | |
| Overall satisfaction with the services provided | 96.8% | 91.4% | 257 |