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California State University, Long BeachCalifornia State University, Long Beach

Training and Development Programs provided by Benefits and Staff HR

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Rating levels of satisfaction with the following attributes of Training Services

All Staff

Attribute % Sat 2005 Change % Sat 2006 Resp. 2006
Quality of course offerings 89.9% down 84.7% 215
Variety of course offerings 84.8% down 70.1% 231
Relevant (to your job) course offerings     65.9% 226
Frequency of course offerings     69.3% 225
Quality of instruction 93.8% down 88.3% 197
Convenient scheduling 91.7% down 82.9% 216
Ease of registering for training classes via the web 95.0% down 88.3% 206
Overall satisfaction with the services provided 92.6% down 80.4% 225
Total respondents (including "Don't Knows")       296