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California State University, Long BeachCalifornia State University, Long Beach
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Controller's Office

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Rating levels of satisfaction with the following attributes of the Controller's Office

All Staff + Faculty

Attribute % Sat 2005 Change % Sat 2006 Resp. 2006
Timeliness of travel and expense reimbursement 85.1% down 68.2% 245
Ease of travel reimbursement process 80.1% down 67.4% 242
The Controller's Office provides adequate communication regarding matters affecting the campus community 77.9% down 71.1% 197
Overall satisfaction with the services provided 89.9% down 71.6% 250
Total respondents (including "Don't Knows")       398

Faculty

Attribute % Sat 2005 % Sat 2006 Resp. 2006
Timeliness of travel and expense reimbursement 80.6% 57.4% 94
Ease of travel reimbursement process 71.8% 52.7% 93
The Controller's Office provides adequate communication regarding matters affecting the campus community 77.8% 66.7% 66
Overall satisfaction with the services provided 88.6% 62.0% 92

All Staff

Attribute % Sat 2005 % Sat 2006 Resp. 2006
Timeliness of travel and expense reimbursement 87.1% 74.3% 148
Ease of travel reimbursement process 84.0% 76.0% 146
The Controller's Office provides adequate communication regarding matters affecting the campus community 77.9% 72.9% 129
Overall satisfaction with the services provided 90.5% 76.8% 155