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California State University, Long BeachCalifornia State University, Long Beach
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Employee Relations

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Rating levels of satisfaction with the following attributes of Employee Relations

MPPs

Attribute % Sat 2006 Resp. 2006
Effectiveness of advice or recommended action 81.3% 48
Responsiveness to your initial contact 93.8% 48
Timeliness of actions regarding your issue 85.4% 48
Timeliness of communication regarding next steps 87.0% 46
Effective investigation of grievances and/or complaints 77.8% 36
Effective investigation efforts throughout the disciplinary process 81.8% 33
Overall satisfaction with services provided 87.8% 49
Total respondents (including "Don't Knows")   80