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California State University, Long BeachCalifornia State University, Long Beach
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Facilities Management

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Rating levels of satisfaction with the following attributes of Facilities Management

All Staff + Faculty

Attribute % Sat 2005 Change % Sat 2006 Resp. 2006
Attractive and visually appealing campus grounds 96.3% down 96.2% 421
Quality of exterior public area maintenance (e.g. litter gum on walkways trash cans cigarette urns general cleanliness) 88.0% up 90.7% 421
Quality of interior lighting 87.4% down 78.1% 421
Quality of exterior lighting 84.5% down 75.4% 403
Building components function as they should (e.g. doors locks floor coverings white boards stairwells) 84.6% down 82.3% 417
Heating Ventilation and Air Conditioning function well (note: many buildings do not have A/C) 65.7% down 58.7% 409
If dissatisfied with heating/air are you satisfied with response to hot/cold calls? 79.2% down 64.3% 230
Timeliness of response to routine requests 82.0% down 77.4% 332
Timeliness of response to urgent/emergency problems     88.7% 293
Customer Service Center is helpful in resolving issues 87.5% down 86.8% 257
Provides adequate communication about Facilities Management matters affecting the campus community     82.3% 328
Overall satisfaction with the services provided 90.8% down 88.2% 408
Total respondents (including "Don't Knows")       423

Quality of Custodial Services

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Area % Sat 2005 Change % Sat 2006 Resp. 2006
Office 78.6% up 83.4% 398
Restrooms 74.8% down 74.1% 417
Classrooms        
Public Areas 91.2% none 91.2% 408

Faculty

Attribute % Sat 2005 % Sat 2006 Resp. 2006
Attractive and visually appealing campus grounds 97.3% 93.8% 161
Quality of exterior public area maintenance (e.g. litter gum on walkways trash cans cigarette urns general cleanliness) 88.6% 90.1% 161
Quality of interior lighting 77.9% 67.3% 162
Quality of exterior lighting 80.0% 69.9% 153
Building components function as they should (e.g. doors locks floor coverings white boards stairwells) 75.0% 76.5% 162
Heating Ventilation and Air Conditioning function well (note: many buildings do not have A/C) 48.6% 51.0% 157
If dissatisfied with heating/air are you satisfied with response to hot/cold calls? 64.5% 49.4% 77
Timeliness of response to routine requests 77.6% 64.8% 108
Timeliness of response to urgent/emergency problems   81.2% 85
Customer Service Center is helpful in resolving issues 75.4% 74.6% 67
Provides adequate communication about Facilities Management matters affecting the campus community   77.1% 105
Overall satisfaction with the services provided 84.8% 80.9% 157

Quality of Custodial Services

Area % Sat 2005 % Sat 2006 Resp. 2006
Office 73.4% 78.5% 149
Restrooms 78.1% 71.4% 161
Classrooms   73.4% 158
Public Areas 88.3% 88.4% 155

 

All Staff

Attribute % Sat 2005 % Sat 2006 Resp. 2006
Attractive and visually appealing campus grounds 96.0% 97.7% 260
Quality of exterior public area maintenance (e.g. litter gum on walkways trash cans cigarette urns general cleanliness) 87.7% 91.2% 260
Quality of interior lighting 90.8% 84.9% 259
Quality of exterior lighting 86.1% 78.8% 250
Building components function as they should (e.g. doors locks floor coverings white boards stairwells) 87.9% 85.9% 255
Heating Ventilation and Air Conditioning function well (note: many buildings do not have A/C) 71.7% 63.5% 252
If dissatisfied with heating/air are you satisfied with response to hot/cold calls? 82.9% 71.9% 153
Timeliness of response to routine requests 83.1% 83.5% 224
Timeliness of response to urgent/emergency problems   91.8% 208
Customer Service Center is helpful in resolving issues 90.2% 91.1% 190
Provides adequate communication about Facilities Management matters affecting the campus community   84.8% 223
Overall satisfaction with the services provided 92.8% 92.8% 251

Quality of Custodial Services

Area % Sat 2005 % Sat 2006 Resp. 2006
Office 80.4% 86.3% 249
Restrooms 73.6% 75.8% 256
Classrooms      
Public Areas 92.2% 92.9% 253