Information Technology Services (Staff)
View Action PlanRating levels of satisfaction with the following attributes of ITS according to Staff
All Staff
| Attribute | % Sat 2005 | Change | % Sat 2006 | Resp. 2006 |
|---|---|---|---|---|
| Effectiveness of desktop support | 90.7% | up | 91.0% | 100 |
| Timeliness of desktop support resolutions | 88.3% | up | 93.0% | 100 |
| Accessibility to ITS staff when needed | 93.1% | 102 | ||
| Lotus Notes performance | 95.7% | down | 94.1% | 102 |
| Reliability of telephone (voice network) | 93.1% | 102 | ||
| Reliability of data network | 96.1% | 102 | ||
| Easy to use Division of Administration web pages (including all DAF functions) | 85.3% | 95 | ||
| Adequate communication regarding matters affecting you (e.g. upgrade notifications procedure changes services provided etc.) | 91.3% | 103 | ||
| Overall satisfaction with the services provided | 95.0% | down | 93.2% | 103 |
| Total respondents (including "Don't Knows") | 108 |
Information Technology Services (Faculty)
View Action PlanRating levels of satisfaction with the following attributes of ITS according to Faculty
Faculty Only
| Attribute | % Sat 2005 | Change | % Sat 2006 | Resp. 2006 |
|---|---|---|---|---|
| Performance of campus email | 88.8% | down | 88.0% | 308 |
| Reliability of telephone (voice network) | 88.0% | 275 | ||
| Functions available on campus telephone system | 80.8% | down | 72.8% | 272 |
| Availability of wireless connectivity | 42.7% | 232 | ||
| Reliability of data network | 86.4% | 236 | ||
| Total respondents (including "Don't Knows") | 327 |