Rating levels of satisfaction with the following attributes of Mail Services
All Staff + Faculty
| Attribute |
% Sat 2005 |
Change |
% Sat 2006 |
Resp. 2006 |
| Timeliness of mail delivery to you |
65.3% |
up |
67.3% |
364 |
| Accuracy of mail delivery |
71.6% |
up |
72.0% |
364 |
| Timeliness of mail delivery to intended recipient when you are
the sender |
65.1% |
up |
67.7% |
322 |
| Information or training on the preparation of mail delivery |
71.5% |
down |
64.7% |
190 |
| Provides adequate communication regarding matters affecting the
campus community (e.g. mail schedule policy changes services provided) |
|
|
65.7% |
265 |
| Overall satisfaction with the services provided |
72.4% |
down |
70.4% |
355 |
| Total respondents (including "Don't Knows") |
|
|
|
395 |
Faculty
| Attribute |
% Sat 2005 |
% Sat 2006 |
Resp. 2006 |
| Timeliness of mail delivery to you |
64.7% |
65.2% |
138 |
| Accuracy of mail delivery |
84.8% |
81.6% |
136 |
| Timeliness of mail delivery to intended recipient when you are
the sender |
65.7% |
71.8% |
117 |
| Information or training on the preparation of mail delivery |
71.9% |
69.2% |
52 |
| Provides adequate communication regarding matters affecting the
campus community (e.g. mail schedule policy changes services provided) |
|
65.5% |
87 |
| Overall satisfaction with the services provided |
71.7% |
74.8% |
135 |
All Staff
| Attribute |
% Sat 2005 |
% Sat 2006 |
Resp. 2006 |
| Timeliness of mail delivery to you |
65.5% |
68.2% |
223 |
| Accuracy of mail delivery |
66.4% |
65.8% |
225 |
| Timeliness of mail delivery to intended recipient when you are
the sender |
64.9% |
64.9% |
202 |
| Information or training on the preparation of mail delivery |
71.4% |
62.5% |
136 |
| Provides adequate communication regarding matters affecting the
campus community (e.g. mail schedule policy changes services provided) |
|
65.3% |
176 |
| Overall satisfaction with the services provided |
72.7% |
67.3% |
217 |
