Rating levels of satisfaction with the following attributes of Payroll Services
All Staff + Faculty
| Attribute |
% Sat 2005 |
Change |
% Sat 2006 |
Resp. 2006 |
| Accessibility to Payroll staff when needed |
|
|
90.1% |
353 |
| Timely response to your requests |
90.7% |
down |
88.0% |
343 |
| Effective problem resolution |
90.8% |
down |
86.8% |
319 |
| Knowledge of staff |
94.7% |
down |
88.4% |
336 |
| Professionalism of staff |
94.7% |
down |
90.9% |
350 |
| Easy to use Payroll Services website |
|
|
88.1% |
226 |
| Provides adequate communication regarding matters affecting employees
(e.g. pay schedule policy changes deduction explanations services provided) |
|
|
81.2% |
329 |
| Overall satisfaction with the services provided |
94.6% |
down |
91.3% |
369 |
| Total respondents (including "Don't Knows") |
|
|
|
430 |
Faculty
| Attribute |
% Sat 2005 |
% Sat 2006 |
Resp. 2006 |
|---|
| Accessibility to Payroll staff when needed |
|
91.5% |
118 |
| Timely response to your requests |
86.7% |
89.7% |
116 |
| Effective problem resolution |
87.3% |
87.8% |
98 |
| Knowledge of staff |
|
88.3% |
111 |
| Professionalism of staff |
|
92.9% |
113 |
| Easy to use Payroll Services website |
|
79.7% |
64 |
| Provides adequate communication regarding matters affecting employees
(e.g. pay schedule policy changes deduction explanations services provided) |
|
74.3% |
105 |
| Overall satisfaction with the services provided |
89.6% |
91.3% |
127 |
All Staff
| Attribute |
% Sat 2005 |
% Sat 2006 |
Resp. 2006 |
|---|
| Accessibility to Payroll staff when needed |
|
89.4% |
235 |
| Timely response to your requests |
92.6% |
87.2% |
227 |
| Effective problem resolution |
92.4% |
86.4% |
221 |
| Knowledge of staff |
|
88.4% |
225 |
| Professionalism of staff |
|
89.9% |
237 |
| Easy to use Payroll Services website |
|
91.4% |
162 |
| Provides adequate communication regarding matters affecting employees
(e.g. pay schedule policy changes deduction explanations services provided) |
|
84.4% |
224 |
| Overall satisfaction with the services provided |
96.8% |
91.3% |
242 |
