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California State University, Long BeachCalifornia State University, Long Beach
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Payroll Services

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Rating levels of satisfaction with the following attributes of Payroll Services

All Staff + Faculty

Attribute % Sat 2005 Change % Sat 2006 Resp. 2006
Accessibility to Payroll staff when needed     90.1% 353
Timely response to your requests 90.7% down 88.0% 343
Effective problem resolution 90.8% down 86.8% 319
Knowledge of staff 94.7% down 88.4% 336
Professionalism of staff 94.7% down 90.9% 350
Easy to use Payroll Services website     88.1% 226
Provides adequate communication regarding matters affecting employees (e.g. pay schedule policy changes deduction explanations services provided)     81.2% 329
Overall satisfaction with the services provided 94.6% down 91.3% 369
Total respondents (including "Don't Knows")       430

Faculty

Attribute % Sat 2005 % Sat 2006 Resp. 2006
Accessibility to Payroll staff when needed   91.5% 118
Timely response to your requests 86.7% 89.7% 116
Effective problem resolution 87.3% 87.8% 98
Knowledge of staff   88.3% 111
Professionalism of staff   92.9% 113
Easy to use Payroll Services website   79.7% 64
Provides adequate communication regarding matters affecting employees (e.g. pay schedule policy changes deduction explanations services provided)   74.3% 105
Overall satisfaction with the services provided 89.6% 91.3% 127

All Staff

Attribute % Sat 2005 % Sat 2006 Resp. 2006
Accessibility to Payroll staff when needed   89.4% 235
Timely response to your requests 92.6% 87.2% 227
Effective problem resolution 92.4% 86.4% 221
Knowledge of staff   88.4% 225
Professionalism of staff   89.9% 237
Easy to use Payroll Services website   91.4% 162
Provides adequate communication regarding matters affecting employees (e.g. pay schedule policy changes deduction explanations services provided)   84.4% 224
Overall satisfaction with the services provided 96.8% 91.3% 242