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California State University, Long Beach

University Police

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Rating levels of satisfaction with the following attributes of University Police

All Staff + Faculty

Attribute % Sat 2005 Change % Sat 2006 Resp. 2006
General feeling of safety 95.6% down 94.1% 409
Visibility of police 91.3% down 87.1% 389
Ease of contact with University Police (e.g. accessibility emergency phone locations)     94.1% 323
Timeliness of police response 84.2% up 93.5% 261
Knowledge of staff 72.7% up 92.9% 267
Professionalism of staff 72.7% up 93.8% 290
Ease and quality of CSO escort services 97.4% down 92.5% 120
Provides adequate communication regarding matters affecting the campus community (e.g. phone numbers warnings crime trends services provided)     85.4% 288
Overall satisfaction with the services provided 94.3% up 94.8% 381
Total respondents (including "Don't Knows")       425

Faculty

Attribute % Sat 2005 % Sat 2006 Resp. 2006
General feeling of safety 97.3% 94.6% 147
Visibility of police 90.7% 83.5% 133
Ease of contact with University Police (e.g. accessibility emergency phone locations)   90.2% 102
Timeliness of police response 60.0% 87.8% 74
Knowledge of staff 60.0% 93.1% 72
Professionalism of staff 60.0% 92.6% 81
Ease and quality of CSO escort services 100% 97.4% 38
Provides adequate communication regarding matters affecting the campus community (e.g. phone numbers warnings crime trends services provided)   83.3% 84
Overall satisfaction with the services provided 94.2% 93.3% 134

All Staff

Attribute % Sat 2005 % Sat 2006 Resp. 2006
General feeling of safety 94.9% 93.8% 259
Visibility of police 91.6% 88.9% 253
Ease of contact with University Police (e.g. accessibility emergency phone locations)   95.9% 218
Timeliness of police response 92.9% 95.7% 184
Knowledge of staff 76.5% 92.7% 192
Professionalism of staff 76.5% 94.2% 206
Ease and quality of CSO escort services 96.6% 90.0% 80
Provides adequate communication regarding matters affecting the campus community (e.g. phone numbers warnings crime trends services provided)   86.1% 201
Overall satisfaction with the services provided 94.4% 95.5% 244