California State University, Long Beach
Division of Administration & Finance
2007 Customer Satisfaction Survey
Prepared by DAF Quality Improvement Program
May 11, 2007
Explanation of Results
The Quality Improvement program tabulated all results. The following reports display results for discrete work units. Categories of "strongly agree" and "agree" were combined into a category labeled "agree." Similarly, categories of "strongly disagree" and "disagree" were combined into the singular response of "disagree." Each response is rated using a color scheme determined by the Administration and Finance Management Team. Positive answers at 80% and above are indicated by green. Positive responses between 60% and 79.9% are indicated by yellow. Responses less than or equal to 59.9% are indicated by red.
Grey colored cells denote questions not included in the specified year.
The "% Sat" (meaning "% Satisfied") has also been broken out into relevant populations for further analysis. This includes Faculty, All Staff (includes MPP), MPP only, and Staff only (non-MPP).
Responses soliciting "other" and open-ended comments were transcribed. Content analyses of these responses were conducted and categorized. The responses were compiled into separate Microsoft Excel files for each discrete work unit.
