Rating levels of satisfaction with the following attributes of Benefits Services
Faculty and Staff Combined
| Attribute |
2005 % Sat |
2006 % Sat |
2006 Resp |
2007 % Sat |
2007 Resp |
| Accessibility to Benefits staff when needed |
|
92.4% |
370 |
90.3% |
329 |
| Timely response to your requests |
90.7% |
90.9% |
363 |
89.2% |
315 |
| Effective problem resolution |
90.8% |
90.3% |
321 |
89.3% |
281 |
| Knowledge of staff |
94.7% |
92.3% |
364 |
92.9% |
312 |
| Professionalism of staff |
94.7% |
94.1% |
370 |
94.4% |
320 |
| Offers appropriate training |
|
87.8% |
254 |
88.8% |
214 |
| Easy to use Benefits Services website |
|
83.7% |
282 |
86.7% |
264 |
| Provides adequate communication regarding matters affecting employees (e.g. enrollment process benefits changes services provided) |
|
83.2% |
358 |
87.3% |
323 |
| Overall satisfaction with the services provided |
94.6% |
91.8% |
379 |
91.7% |
337 |
Faculty
| Attribute |
2005 % Sat |
2006 % Sat |
2006 Resp |
2007 % Sat |
2007 Resp |
| Accessibility to Benefits staff when needed |
|
93.3% |
120 |
84.1% |
107 |
| Timely response to your requests |
86.7% |
89.9% |
119 |
83.0% |
106 |
| Effective problem resolution |
87.3% |
88.9% |
99 |
84.8% |
92 |
| Knowledge of staff |
|
89.6% |
115 |
90.3% |
103 |
| Professionalism of staff |
|
95.0% |
120 |
92.4% |
105 |
| Offers appropriate training |
|
88.5% |
61 |
85.5% |
55 |
| Easy to use Benefits Services website |
|
80.8% |
78 |
79.7% |
74 |
| Provides adequate communication regarding matters affecting employees (e.g. enrollment process benefits changes services provided) |
|
81.5% |
108 |
81.7% |
109 |
| Overall satisfaction with the services provided |
89.6% |
92.6% |
122 |
85.7% |
112 |
All Staff
| Attribute |
2005 % Sat |
2006 % Sat |
2006 Resp |
2007 % Sat |
2007 Resp |
| Accessibility to Benefits staff when needed |
|
92.0% |
250 |
93.2% |
222 |
| Timely response to your requests |
92.6% |
91.4% |
244 |
92.3% |
209 |
| Effective problem resolution |
92.4% |
91.0% |
222 |
91.5% |
189 |
| Knowledge of staff |
|
93.6% |
249 |
94.3% |
209 |
| Professionalism of staff |
|
93.6% |
250 |
95.3% |
215 |
| Offers appropriate training |
|
87.6% |
193 |
89.9% |
159 |
| Easy to use Benefits Services website |
|
84.8% |
204 |
89.5% |
190 |
| Provides adequate communication regarding matters affecting employees (e.g. enrollment process benefits changes services provided) |
|
84.0% |
250 |
90.2% |
214 |
| Overall satisfaction with the services provided |
96.8% |
91.4% |
257 |
94.7% |
225 |
Total respondents (including "Don't Knows")
